Please Note: The application deadline for this job has now passed.
Job Introduction
What you’ll do
We are looking for a proactive and detail-oriented individual to join our team as a Delivery Manager. You will play a crucial role in delivering whole home upgrades through our renewal programmes working across entire sites to address historic repairs, cyclical investment, component replacements and sustainability.
Your focus will be on managing the appointment and performance of external consultants and building contractors to achieve high quality service delivery, optimising operational processes and driving customer satisfaction. You will work closely and collaboratively with colleagues and stakeholders across NHG and externally to drive improvements and offer a first-class service to our customers.
This is a fulfilling opportunity to enhance and improve the lives of our residents.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work
The Ideal Candidate
We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
You will promote a collaborative culture where you support and encourage teams to deliver positive change. You take pride in ensuring works are delivered to the approved specification with minimal defects. Your resident-centric approach and conscientious processes and procedures show your commitment and dedication to improving customer satisfaction.
Essential:
- Experience of managing building projects through to completion/hand over
- Demonstrable experience of budget management using Pamwin or similar
- Customer Service skills including complex stakeholder management
- Advanced IT and systems skills including Microsoft office
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1 – Send your CV and Supporting Statement
Step 2 – Successful candidates will be selected for an interview after the advert has closed
Step 3 – Interview will consist of competency-based questions and a presentation – you will be told in advance what you need to prepare for.
Closing date: 20th August 2024
Interview date: 28th August 2024
Please review the attached role profile for more information
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
