Job Introduction
Are you passionate about motivating and empowering a department of leasehold property management professionals?
Do you promote equality, diversity, inclusion and openness in all that you do?
Can you drive performance as an effective leader, with an eye for detail, creative thinking and an in-depth understanding of commercial risk?
Are you a champion for customers and are motivated to create places for our residents to love where they live?
We have a permanent role for the position of Head of Leasehold Services within NHG's home ownership department. We’re looking for a driven and creative individual with great leadership, relationship building and problem-solving skills.
In this role you will be reporting to the Assistant Director of Leasehold Services. You will manage a team of Leasehold Managers who in turn manage a team of Property Management Officers (PMOs) and Senior Property Management Officers (SPMOs). Your teams deliver a one point of contact property management and leasehold service to NHG’s homeowners.
The role will be based between NHG's Bruce Kenrick House and Sussex Place offices with NHG’s hybrid working principles in place. This includes an expectation for you to be out in the community with your team, visiting schemes and meeting with residents and stakeholders combined with office and home working. The properties are mainly based within London with some across the wider London area and home counties.
NHG provide a one point of contact service to our residents with a tenure specialism. This role will oversee the provision of property management and leasehold services to all NHG's homeowners. We promote diversity, inclusion, equality and openness in all that we do. This includes when working with our staff, internal and external stakeholders as well as our residents.
You will motivate your teams to deliver excellent performance to ensure NHG is a compliant and customer focused landlord. You will look for ways to enhance the resident experience, focusing on innovation and collaboration and inspiring others to do the same. You will be open-minded and pragmatic in your approach with your teams but always outcome focused.
You will manage risk appropriately and have the foresight to flag any risk to the relevant parties with a clear plan in place to follow through.
You will identify service improvement initiatives to allow your teams to drive excellent performance that ultimately delivers a compliant, dynamic and resident centred property management service.
You will be part of an established and strong Senior Management Team and will be expected to play a key part in driving the long-term success of the Home Ownership department. This is through various initiatives and projects across the department and wider organisation.
You will work closely with other internal departments and external stakeholders so excellent relationship skills are a must. You are expected to work collaboratively to both represent Home Ownership both inside and out of our organisation with an eye to drive our overall success.
Main Responsibility
- Management of several leasehold teams delivering a compliant and customer focused service to NHG leaseholders
- Implement and embed compliant leasehold policies and procedures across the department
- Effective stakeholder engagement and customer contact at a senior manager level
- Strong management of department key performance indicators and objectives
- Delivering improvements to customer experience by improving existing and embedding new ways of working
- Considered risk management generating appropriate mitigations
- Leaseholder rent and service charge management and collection
- Staying abreast of professional and sector updates and news and identifying how it applies to NHG
- Championing diversity, equality and inclusion
The Ideal Candidate
You will be someone who can get the best out of people and are genuinely interested in finding the best solution for both NHG residents and your staff alike.
You are open minded, enthusiastic and motivated with a strong customer-centric focus. You like to see things through and are comfortable managing risk and thinking creatively and collectively to solve problems. You are able to motivate and bolster engagement from a large group of people to gain results.
You will be professional, credible and committed to continuous improvements. You have experience of property management and have gained or are working towards the IRPM Member level. You have strong communication skills, are a strong and fair people manager and a positive NHG role model.
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance
How to apply
- Applications close at 23:59 on Monday 5 September 2022.
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic (BAME) diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of BAME colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage BAME candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
