Main Responsibility

NHG’s Care and Support Directorate delivers homes for thousands of people who face challenges in today’s housing climate. Our residents include older people, people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control.

We are now recruiting a key frontline Supported Housing Officer to join our team covering the areas of Hammersmith, Fulham and the London Borough of Kensington and Chelsea.

As the principal housing contact for supported housing residents, our Supported Housing Officers deliver a person-centred housing management function. We know that having a safe, secure home is fundamental to everyone’s wellbeing. Considering the needs of each resident, you will endeavour to put them at the heart of everything we do. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies.

You will be the principal housing contact for your supported housing residents, whose needs will range from experiences of homelessness or domestic violence to cognitive impairments and age-related conditions such as reduced mobility and frailty. You will deliver housing management services specialised to the client group, considering at all times their needs and vulnerabilities and putting them at the heart of our service.

You’ll be personally committed to delivering services of the highest quality and be able to demonstrate your experience in either housing management or working with vulnerable people. You will ensure that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents.

The Ideal Candidate

This is a challenging and rewarding role. You will be adept in risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service.

We are seeking someone with experience of housing management whether in a supported/ sheltered setting or in general needs housing.

This role will see you working predominantly 0900-1700 on Monday to Fridays but will involve some weekend work.

If this sounds like the challenge that you are looking for, then we’d love to hear from you.

In return we offer a competitive salary, generous annual leave, health cash plan, season ticket loan, life assurance and a generous contributory pension offer as well as other benefits packages. The appointed candidate will join on the starting salary which will increase to £30,631 after successful completion of probation.

To apply for this role, upload your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please see the Role Profile for further details. You can request this from our Recruitment Partner - Retinue Solutions if the document/link is not showing on this job board.

 We are looking for examples of the following to be addressed in your Supporting Statement:

• Experience of working in a similar setting, providing housing management for vulnerable individuals
• How you have dealt with challenging situations for the benefit of a resident
• Why you feel that you are the ideal candidate for this role

This role will require a DBS check.  Therefore, an enhanced check will be requested in the event of you being offered the position as part of our pre-employment checking process.

For further information or an informal conversation regarding the role please contact Tom Bullock 07384 798 495 t.bullock@retinue-solutions.com 

Advert Closes on Sunday 28 August 2022