Job Introduction
What you’ll do
As a Waking Night Worker, you’ll play a key role in ensuring our residents feel safe, supported and secure. Working across one of our supported housing schemes, you’ll be the main point of contact for customers overnight, responding to issues, maintaining a safe environment and providing reassurance where needed.
The Waking Night Worker role is focused on creating a calm, well‑managed environment where residents can feel confident that support is available. Through your presence, communication and proactive approach, you’ll help deliver a high‑quality service that supports residents’ wellbeing and safety.
How you’ll do it
- Ensure the safety and security of residents and buildings throughout the night.
- Respond to residents’ needs and concerns promptly, either in person or via phone, providing reassurance and practical support.
- Monitor communal areas and entry points, maintaining a secure and safe environment.
- Respond to and manage anti‑social behaviour incidents appropriately, reducing impact and preventing escalation.
- Carry out health and safety duties, report repairs and advocate for residents where needed.
- Work with colleagues, care providers and stakeholders to support a coordinated and high‑quality service.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Experience delivering a customer‑focused service to people with support needs in a social care or housing environment.
- Ability to apply relevant legislation, policy and best practice.
- Numeracy and literacy skills equivalent to NVQ Level 2.
- Clear and accurate written and verbal communication skills.
- A willingness to work nights from 8:00pm to 8:00am.
Desirable:
- A social care or similar qualification relevant to the customer group.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now!
Step 2: Successful candidates will be invited to interview and assessment
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS).
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
