Job Introduction
What you’ll do
You are accountable for leading a team of Business Analysts and Change Managers to deliver change initiatives across NHG.
You will balance hands-on delivery with team leadership, focusing on high-quality analysis, requirements, and testing, building adoption, capability, and readiness for change through structured approaches, training, and engagement ensuring that projects deliver consistent, measurable benefits.
How you’ll do it
- Leading, coaching, and developing your team, supporting their growth and performance.
- Allocating and prioritising work across BA, Change and Adoption resources, including partnership working, ensuring consistency of approach and outputs.
- Designing and implementing structured approaches for Business Analysis and change adoption including materials and resources to build capability, aligned with organisational goals embedding continuous improvement.
- Working alongside project managers, PMO, NHG Digital and Business colleagues to ensure change management is embedded in delivery.
- Building strong relationships with key stakeholders and partner organisations to understand impacts, address concerns, build commitment to change and extend capability where needed.
- Working as a senior BA on projects — defining requirements, leading workshops, and supporting testing and implementation.
- Overseeing the development and delivery of training, communications, and adoption
- interventions and using data and feedback to measure effectiveness to drive improvement.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Proven experience delivering change, adoption, or training initiatives within a large organisation.
- Strong understanding of change management frameworks and methods (e.g. ADKAR) alongside experience as a Business Analyst with strong skills in requirements gathering, process improvement, and testing.
- Previous experience coaching, mentoring, or line-managing change teams.
- Skilled at building strong stakeholder and partner relationships, with the ability to influence and negotiate effectively.
- Excellent analytical, organisational, and communication skills with the ability to present complex information clearly.
- Skilled in Business Analysis and Change Management tools and methods (e.g. user stories, acceptance criteria, process mapping, ADKAR).
- Business analysis or change improvement qualification (desirable).
- Proficient in Microsoft Office; familiarity with eLearning or training tools is desirable.
- Strong analytical skills to assess adoption and training effectiveness, using data to inform improvements.
Behaviours for success
- Compassionate – understands and is sympathetic to the challenges colleagues face when adapting to new systems and processes, providing reassurance and support that they reflect real business and resident needs.
- Progressive – embraces new analysis techniques and tools, methods of training and adoption, encouraging the team to try different approaches that improve the quality and speed of delivery and ultimately the end-user experience.
- Dependable – establishes a reputation for driving timely, effective change and adoption and delivering consistent results, while ensuring consistency and reliability across the team’s outputs.
- Inclusive – brings together business and technical resources, ensuring diverse voices are included in shaping and embedding change.
- Empowered – confident in challenging assumptions and norms, setting direction for the team, and using innovative approaches to enable effective delivery of business change and adoption.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now!
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
