Job Introduction
What you’ll do
At Notting Hill Genesis, we’re passionate about delivering positive change for our customers and communities. We’re looking for a Change Manager to join us for a 12 month contract to manage the people side of change within our customer policy and procedure programme. This is a fantastic opportunity to deliver meaningful transformation in partnership with our policy and operational teams’.
You’ll play a key role in upskilling our organisation on the policy and procedure change management process, ensuring that change is not only delivered, but truly embedded across NHG. By supporting colleagues and stakeholders through change, you’ll help us achieve better outcomes for our customers and drive continuous improvement.You’ll also lead on an exciting project, looking at changing the look and feel of policies, procedure and guidance documents to ensure that they are in an easily accessible customer friendly format for internal & external customers.
How you’ll do it
- Take responsibility for the change management activities in assigned policies and procedures by defining business change requirements, ensuring business change tools, processes and measures are implemented to support the changes.
- Assess the potential impact of change and collate any mitigating actions to manage and effectively transition the changes being delivered.
- Use change management methodologies and templates to aid the successful adoption of NHG customer facing policies and procedures, ensuring that they are recorded on the relevant platforms whilst using industry standards/tools as needed to facilitate continuous improvement.
- Adopt robust people change management methodology (ADKAR) to establish project activities against outcome timescales including reporting.
- Design and manage interventions to support colleagues impacted by change.
- Monitoring business impact for assigned policies and procedures, as dictated by changes to legislation, flagging concerns to business leaders and creating practical solutions to address bottlenecks and resistance.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Outline the essential and desirable criteria for the role. 2-3 bullet points each is sufficient. Essential:
- Experience of delivering project/business change outcomes.
- Experience of managing change in a complex legislative context.
- Experience of effectively managing stakeholder relationships, with the ability to influence and negotiate and deliver results through others.
- Excellent communication skills with experience of presenting complex information in an easily comprehensible way and delivering high quality written reports and presentations.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 7 June 2025.
Step 2: Candidates who are successful will be invited to attend an interview and complete an assessment.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
