Job Introduction
Your focus will be on providing administrative support to ensure the smooth and efficient resolution of complaints.
Your attention to detail, organisational skills, and ability to work collaboratively with the team will be critical in maintaining high standards of customer service and regulatory compliance.
The Complaints Service Assistant key role is to support the work of the complaints service to ensure a smooth and effective complaint management process.
Support the work of the complaints service including administrative support including handling of confidential and sensitive material, documents and information.
Assist in coordinating and scheduling meetings or discussions related to complaint resolution.
Efficiently keep information/ filing/databases and systems up to date including contacting colleagues for information as required.
Provide administrative support to the wider customer experience department as required.
Serve as a central point of contact for team members seeking information or assistance related to complaints administration processes.
Organise internal and external meetings and events as required including drafting agendas, booking rooms, dealing with invitations and responses.
Liaise with other departments or external stakeholders as necessary to gather information or coordinate responses to complaints.
The Ideal Candidate
Customer service experience
Administrative experience
Strong written and verbal communication skills, with a professional and empathetic approach.
Ability to work collaboratively in a team environment and support colleagues in complaint resolution.
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
