Job Introduction
What you’ll do
Your focus will be on providing administrative support to ensure the smooth and efficient resolution of complaints.
Your attention to detail, organisational skills, and ability to work collaboratively with the team will be critical in maintaining high standards of customer service and regulatory compliance.
The Complaints Service Assistant key role is to support the work of the complaints service to ensure a smooth and effective complaint management process.
How you’ll do it
Support the work of the complaints service including administrative support including handling of confidential and sensitive material, documents and information.
- Assist in coordinating and scheduling meetings or discussions related to complaint resolution.
- Efficiently keep information/ filing/databases and systems up to date including contacting colleagues for information as required.
- Provide administrative support to the wider customer experience department as required.
- Serve as a central point of contact for team members seeking information or assistance related to complaints administration processes.
- Organise internal and external meetings and events as required including drafting agendas, booking rooms, dealing with invitations and responses.
- Liaise with other departments or external stakeholders as necessary to gather information or coordinate responses to complaints.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. This role may require working towards an Apprenticeship in Customer Service. Essential criteria for the role includes:
- Customer service experience
- Administrative experience
- Strong written and verbal communication skills, with a professional and empathetic approach.
- Ability to work collaboratively in a team environment and support colleagues in complaint resolution.
What’s in it for you?Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date 15th May.
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
