Job Introduction
We are looking for a Compliance Delivery Officer to join on a fixed-term contract between 9 to 12 months.
As Compliance Delivery Officer you will support the Compliance Delivery Manager to manage a defined group of contracts delivering facilities and/or surveying services for a specific workstream, or Region. Where the contract relates to facilities management you will support the effective delivery of planned preventative maintenance, responsive repairs and where applicable programmes for equipment replacement. Where the contract relates to surveys you will support the specification, commissioning and completion of surveys within the agreed timescales. The contracts you will support are detailed in the advert for this position and any specific requirements relating to the contracts are detailed at the end of this role profile. You will also offer support to front line staff in line with your duties and the function of the contract you manage.
You will balance the needs of the business, stakeholders and customers. You will help monitor the service, including collecting information from contractors, so that we know the service specification is being met and that the business is getting value for money. You will also help collate information and present it in a user-friendly format to a variety of audiences and deal with poor performance.
You will be the main point of contact for contractors, front line staff, stakeholders and customers regarding queries relating to your contracts. You will communicate effectively and professionally to solve issues, monitor progress and work proactively to meet the needs of the business, front line staff, stakeholders and customers.
Main Responsibility
To assist Compliance Delivery Manager in ensuring that contractors are completing day to day tasks within KPIs.
To monitor compliance using our compliance reporting platform and to assist with locating and uploading compliance documents (water risk assessments/gas certificates etc.)
To manage and co-ordinate reactive repairs, ensuring they are completed in time and to a high standard.
To help facilitate invoicing for the appointed contracts. To ensure that POs are receipted in good time across all business streams.
To regularly liaise with each business stream and ensure that repair and maintenance updates are provided to staff and external clients in clear and concise manner.
The Ideal Candidate
Organise and prioritise work to meet deadlines in a pressurised customer service environment.
Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis
Excellent PC skills including Microsoft Office packages Outlook, Word and Excel.
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
How to apply
- Applications close at 23:59 on 8 May 2022.
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic (BAME) diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of BAME colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage BAME candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
