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Please Note: The application deadline for this job has now passed.

Job Introduction

It’s an exciting time to join us as we shape our future as one of London’s leading housing associations as we reconnect with the communities we serve and work with our residents to improve the places they live. 

We are offering a fantastic opportunity for 2 polite, customer-focused and personable Concierge Officers to join our friendly and diverse team. We are looking for someone who cares passionately about delivering efficient, high-quality customer service to our residents, visitors and contractors to ensure the smooth running of the estate.

We offer a 12-hour concierge service, which operates 365 days a year and you will be expected to work on a shift pattern on the rota, which includes day and weekend work.

Main Responsibility

We are looking for someone who can provide a high level of customer service to a variety of residents including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues.

You will be acting as an effective liaison between residents, estate management and property management teams and coordinate the day-to-day running of the concierge desk.

As an on-site Concierge, you will carry out regular patrols of the buildings to ensure safety, uphold/monitor cleaning standards, ensuring all risks are promptly dealt with or reported appropriately.

Your responsibilities will also include arranging and monitoring bookings of meetings and other facilities the residents have access to.

You will be working closely with the Estate Operations Manager assisting in delivering outstanding estate services whilst working  NHG’s Placemaking principles; estate management, community, people & brand in mind to deliver consistent, excellent service to all residents.

The Ideal Candidate

You will be an excellent communicator with the ability to multi-task in a highly demanding role.  The ability to work under pressure whilst still offering high-quality customer service and a proven track record of working in a diverse community.    

If you are a proactive, hard-working person with a can-do attitude then we would love to hear from you.  

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. 


In return we offer:

  • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  • Generous pension scheme 
  • Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
  • Health cash plan 
  • Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
  • Interest-free loans: season ticket loan, tenancy deposit loan and training loan 
  • Cycle to work scheme 
  • Life Assurance

You may also be eligible for our non-consolidated payment of £100 gross per month until March 2024 in recognition of current cost of living pressures. Terms & Conditions apply.

How to apply

  • Applications close at 23:59 on the 1 March 2024

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via to discuss your requirements.

Should a redeployee apply for this role; their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS).

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit:

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation

To find out more about Diversity and inclusion at NHG, please visit our website.

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