Job Introduction
We are looking for a Contract officer to join our team
As Contract Officer you will support the Domestic heating and hot water operations manager to manage the heating contractors . You will support the effective delivery of planned preventative maintenance, responsive repairs, safety checks, reactive boiler replacements and planned heating replacements.
You will also offer support to front line staff in line with your duties and the function of the contract you manage.
You will balance the needs of the business, stakeholders and customers. You will help monitor the service, including collecting information from contractors, so that we know the service specification is being met and that the business is getting value for money. You will also help collate information and present it in a user-friendly format to a variety of audiences and deal with poor performance.
You will be the main point of contact for contractors, front line staff, stakeholders and customers regarding queries relating to your contracts. You will communicate effectively and professionally to solve issues, monitor progress and work proactively to meet the needs of the business, front line staff, stakeholders and customers.
Main Responsibility
• Manage contractors delivering services assigned to you to ensure they are delivered as specified.
• Ensure the domestic gas properties have an in date LGSR
• Ensure contractors complete maintenance and repair services on time and to the standards expected.
• Ensure contractors have the appropriate third-party accreditation for their service specialism and that consultants are performing effective quality control.
• Lead regular, scheduled contract review meetings with the appropriate agenda to scrutinise contractual KPIs, discuss health and safety matters and hold the contractor(s) to account.
• Be the main point of contact for operational colleagues, contractors, stakeholders and residents for queries relating to your contracts or workstream.
• Deliver services that provide value for money for our residents and business and meet budget expectations.
• Explore innovative ways of delivering services taking advantage of new technology and best practice.
• Deputise for the Contract Manager when requested. General
• Ensure you follow the financial regulations, policies and procedures at NHG.
• Ensure that you follow relevant Health and Safety policies and related procedures, keeping up to date with changes and taking action to maintain personal health and safety and that of others.
• Ensure that you undertake any corporate responsibilities as required, including leading investigations and hearings in formal processes across the business
Ensure all complaints are responded to and closed with NHG policy time lines
Ensure all tenants have safe heating systems are warm and have hot water available
The Ideal Candidate
The ideal candidate will be able to organise and prioritise work to meet deadlines in a customer service environment.
Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis
Excellent PC skills including Microsoft Office packages Outlook, Word and Excel.
You will have strong contract and complaint management skills and experience
Be able to manage a process end to end and ensure all procedures are followed
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
How to apply
- Applications close at 23:59 on Monday 1 May 2023.
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
