Job Introduction
Customer Service Advisors – Permanent Evening and Weekend Part Time – Out Of Hours Team
Location: Central Chelmsford
Salary: £10,003 to £11,115 (plus 10% enhancement for working OOH),
Hours: 20 hours per week. Weekends (1100 - 2200 Saturdays and Sundays)
We’re hiring Customer Service Advisors, join our fantastic team! Kick-start your career in housing!
Notting Hill Genesis is looking for enthusiastic and customer-focussed problem solvers who want to make a difference, to join our Customer Service Centre. If you’re a great communicator with a passion for excellent customer service, we’d love to hear from you!
Main Responsibility
As one of our CSC Advisors you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone, email, live chat and social media platforms. In this varied role you'll be providing advice and assistance on a range of housing related enquiries, diagnosing, troubleshooting and booking in repairs, dealing with customer account queries and supporting our most vulnerable residents with requests for help via careline.
The Ideal Candidate
Our focus is to bring a personal and local-feel service to our customers from afar, so you’ll be skilled in making real human connections with a wide range of people to provide the best possible customer experience. We don’t use scripts and encourage you to show your personality and be yourself, so excellent communication and problem-solving skills are essential for this role. The Customer Service Centre is a busy and fast paced environment and we’re looking for people who thrive working under pressure. You must be computer literate and be able to multi-task across systems and have the ability to react to changes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing great customer service.
No previous housing experience or knowledge is necessary - we'll teach you that! We are looking for people who put the customer at the heart of everything they do, if this sounds like you apply today!
In exchange, we offer a fun and supportive working environment with high quality facilities. A generous holiday entitlement of 25 days, rising to 27 days after 2 years of service + bank holidays + additional time off during the festive season (or TOIL of worked) and flexible working opportunities (qualifying period may apply).
Also, we offer these core benefits:
• Pension scheme - we operate various pension schemes on a defined contribution basis; we think investing in your future is important, so we offer an element of employer matched contributions.
• Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan - you can claim money back towards your everyday healthcare costs (dental, eye care, physiotherapy, health screening).
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more.
• Interest free loans: season ticket loan, tenancy deposit loan and training loan - repayments are spread over time and are taken directly from your salary (qualifying period may apply).
• Cycle to work scheme - to encourage employees to cycle to work and reduce their CO2 emissions, now including electric bikes.
How to apply
Please apply for this role with us online. If you are not able to apply online or would like further details please contact our Recruitment Partner - Retinue Solutions.
At our customer services experience day you'll have the opportunity to see the great facilities available to our staff via an office tour, you’ll meet the Customer Service Centre management team, have an opportunity to ask questions and also hear about NHG’s Customer Service Centre specifically. We encourage career development and have a great reputation for rewarding our staff.
About the Company
Notting Hill Genesis is one of the UK’s leading housing providers providing over 66,000 homes to around 170,000 residents. The care and support of our residents, the drive to create a single high-quality standard of home and improving the living environments for all is at the centre of what we do. We believe in providing the support networks to our customers need and aim to make a positive impact in their lives.
We’re hugely diverse, providing support to customers with a wide range of support needs. We don’t just accept difference, we celebrate and support it. Like the communities we serve, we thrive on it.
