Please Note: The application deadline for this job has now passed.
Job Introduction
Are you ready to take charge of marketing, digital, and community strategies with a forward-thinking approach? We're seeking a dynamic individual to lead our initiatives and shape vibrant communities within NHG developments. As the Executive of Marketing Digital and Community, you'll have the opportunity to make a significant impact by enhancing customer experiences and fostering place-led communities.
What you'll do and how you will do it:
- Strategic Oversight: Develop and execute marketing, digital, and communications strategies across NHG schemes, ensuring alignment with our place brand and customer expectations.
- Community Engagement: Build and nurture place-led communities from a tenure-blind perspective, enhancing resident satisfaction and retention through innovative marketing and digital initiatives.
- Creative Initiatives: Launch and manage a dedicated place app for residents, curating engaging content and ensuring a seamless user experience.
- Event Management: Coordinate a full event calendar for NHG places, enriching community experiences and fostering stronger connections among residents.
- Brand Consistency: Review and optimize all place communications, ensuring alignment with brand guidelines and maintaining consistency across marketing collateral.
- Digital Optimization: Monitor and update online platforms, including websites and social media channels, to ensure relevant, up-to-date content that resonates with our place brands.
- Reputation Management: Implement strategies for managing online reviews and messages, including processes for addressing negative feedback and reporting to senior management.
The Ideal Candidate
The ideal candidate for this role is a strategic thinker with a strong background in marketing, communications, and community engagement. They are also creative, attentive to detail, and able to manage digital platforms and reputation effectively. They are passionate about enhancing resident experiences and driving success for NHG Places through innovative initiatives and strategic oversight.
The ideal candidate for this role is a strategic thinker with a strong background in marketing, communications, and community engagement. They are also creative, attentive to detail, and able to manage digital platforms and reputation effectively. They are passionate about enhancing resident experiences and driving success for NHG Places through innovative initiatives and strategic oversight.
Essential:
- Professional Expertise: Experience in the public and/or private housing sector, with a deep understanding of customer management processes and regulatory requirements.
- Communication Skills: Proficiency in managing communications within diverse customer groups and the ability to procure and manage digital and social marketing efforts effectively.
- Project Management: Proven experience in managing projects to successful outcomes, coupled with the ability to analyse processes and services to enhance customer satisfaction and revenue.
- Technical Proficiency: Advanced IT skills, including proficiency in MS Office, along with a strong command of spoken and written English.
Your Qualifications:
- Professional Expertise: Experience in the public and/or private housing sector, with a deep understanding of customer management processes and regulatory requirements.
- Communication Skills: Proficiency in managing communications within diverse customer groups and the ability to procure and manage digital and social marketing efforts effectively.
- Project Management: Proven experience in managing projects to successful outcomes, coupled with the ability to analyse processes and services to enhance customer satisfaction and revenue.
- Technical Proficiency: Advanced IT skills, including proficiency in MS Office, along with a strong command of spoken and written English.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Our Values, Your Success:
We're looking for individuals who embody our core values:
- Compassionate
- Progressive
- Dependable
- Inclusive
- Empowered
If you're ready to bring your expertise and passion to a role where you can make a real difference, join us at NHG.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 22 April 2024
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
This is a skilled worker visa sponsored role (SOC code - 3554)
