Job Introduction
Excited about digital communications? We’re looking for a creative and technically-minded person to join our dynamic corporate communications team as Digital Officer. This role is perfect for a candidate looking to exercise their skills and bring new ideas to our internal and external digital platforms. The right candidate will have the opportunity to help shape and manage the development of core business tools like our intranet and our external presence across our digital estate. This role plays a critical role in our team and provides a chance to develop professionally within a progressive and ambitious organisation.
We’re committed to being better together for our residents, and this role plays a key part liaising with internal stakeholders to facilitate the delivery of their messages to internal and external audiences. It’s also a key part of our communications team, working in tandem with our senior communications advisers and creative colleagues to implement corporate campaigns and evaluate the success of our customer engagement.
This role offers the opportunity to support larger high-profile projects while also taking on and delivering projects of one’s own. That might mean working with engaged residents to better understand their digital communication needs one day, working with internal stakeholders to upload engaging staff communications the next. Our Digital Officer needs to be self-motivated and interested in digital comms best practice, creative and able to craft solutions to diverse needs, and attentive to detail while ensuring they can explain that detail to a range of audiences.
Main Responsibility
Strategy and planning
· Support the head of communications to provide expert digital communications services for internal colleagues and their customers.
· Take the lead on managing discrete projects as directed by the head of communications.
Collaboration and partnership working
· Liaise with suppliers and colleagues to help ensure full functionality of NHG’s online presence both internally and externally.
· Work closely with colleagues in the communications team to ensure a joined up approach across work and platforms.
· Monitor and analyse use of digital channels, reporting and taking action to continuously improve their performance.
Managing and developing digital platforms
· Support digital platforms and deliver projects as required, ensuring features and functionality are fit-for-purpose and user-friendly.
· Manage online information and guide the creation of engaging content for NHG’s website, microsites, intranet and social media channels, ensuring all content meets NHG’s business needs.
· Ensure NHG’s digital presence follows standards, guidelines and best practice for content, navigation, accessibility, usability, data protection, design and corporate brand.
· Manage CMS and digital guidelines to support training of sub-editors and ensure standards are adhered to.
· Train and support staff sub-editors and contributors in using content management systems and other digital platforms/tools, and in producing digital content to ensure high and consistent standard.
Administration and best practice
· Work with the communications team to use our online platforms to support NHG during crises and emergencies as needed.
· Follow and contribute to systems and processes to enable the team to work and report efficiently and effectively.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You don’t need to have worked in housing before, you might just be starting out or you’ll be looking for a career change
Mandatory
· Proven experience of delivering digital projects and managing digital services across corporate websites and intranets.
· Knowledge and experience of digital best practice and accessibility standards.
· Experience of training and supporting digital content sub-editors.
· Experience of working with digital agencies.
· Good working knowledge of digital technologies including content management systems, HTML, Google Analytics, image-editing software.
· Excellent written communications, including writing for different audiences and digital channels.
· Effective IT skills including advanced Office 365 suite.
· A degree, HND (or equivalent) or professional qualification in digital communications or a related field, or comparable expertise professional membership gained through in-work experience.
Desirable
· Information management experience.
· Experience of using social media for content marketing and/or engagement.
· Experience of using basic project management methodologies such as Agile to deliver digital projects.
What’s in it for me?
As part of our team, you will have access to professional qualifications and career opportunities across our Notting Hill Genesis business. You will also receive a generous holiday entitlement of 25 days, rising to 27 days after 2 years of service. You will also receive a simply health cash plan to help cover the costs of your everyday healthcare expenses (eg opticians, dentist, physio), generous pension scheme, and enhanced maternity pay and leave / shared parental leave options / paternity leave and access to our employee assistance programme for confidential support.
Benefits
In return we offer:
· Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
· Generous pension scheme
· Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
· Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
· Health cash plan
· Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
· Interest free loans: season ticket loan, tenancy deposit loan and training loan
· Cycle to work scheme
· Life Assurance x 4 annual salary
Selection process
Step 1 If you are interested please send your application now
Step 2 Successful candidates will be selected for an interview and assessment
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit: https://www.nhg.org.uk/about-us/
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
