Job Introduction
What you’ll do
The Digital Director – Products & Delivery is the single accountable leader for what Notting Hill Genesis (NHG) delivers in digital services, how those services are designed or sourced, and how well they are adopted and improved over time. The role delivers NHG’s Digital Mission by partnering with residents and staff to create simple, trusted services that improve access and remove barriers. It translates organisational priorities into scalable digital change, balancing user need, pace, risk and value, while ensuring services, whether built internally or procured, are secure, operable, well integrated and supported by clear evidence of benefit
How you’ll do it
- You will build and lead a high-performing team, setting clear expectations for accountability, judgement, behaviour and outcomes. You will operate as a visible leader, spending a minimum of two days per week onsite with teams, stakeholders and delivery partners to build trust, support timely decisions and reinforce NHG's values.
- You will be accountable for the digital product portfolio, service design approach and roadmaps, ensuring they are shaped and maintained through the Head of Digital Products, business owners and relevant service owners. In partnership, you will determine which services NHG should build, buy or adapt to deliver the greatest value, making trade-offs across demand, risk, capacity and dependencies so the organisation can absorb and sustain digital change.
- You will remain the senior accountable digital technology authority for products and delivery, ensuring architecture, engineering, integration and AI-enabled service decisions are valid, governed and proportionate through the appropriate professional leads and assurance routes. You will ensure product, design and architectural standards are set, maintained and aligned with enterprise requirements, including code quality, operability and reuse where code is developed.
- You will be accountable for service design, adoption and sustained use, ensuring these disciplines are led through the Head of Digital Products and informed by resident, staff and operational insight. You will drive continuous improvement through user experience, service data and operational evidence.
- You will ensure all digital initiatives have clear, measurable benefits that can be evidenced, applying financial discipline to investment and delivery decisions so resources are directed to the highest-value outcomes.
- You will hold vendors and delivery partners accountable for quality, outcomes, value for money and knowledge transfer, ensuring externally sourced products meet NHG's needs and strengthen internal capability.
- You will work with the Head of Digital Operations, the Director of Digital Operations and relevant service owners to ensure digital services, whether built internally or sourced externally, are supportable, secure, well integrated and ready for live operation. You will ensure service dependencies are understood and met, operational acceptance criteria and business-as-usual support arrangements are in place, and unresolved operational risks are addressed before services move into production.
- You will own the product and delivery policy, standards and procedural content for your area of accountability, ensuring it is aligned to the NHG Digital policy-management framework and that compliance evidence is maintained through the agreed governance route.
- You will follow all relevant NHG and statutory policies and procedures, including health and safety and financial regulations.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Substantial senior leadership experience in digital products, service design, technology delivery or transformation, with accountability for people, budgets, risk and outcomes.
- Proven ability to lead multidisciplinary teams, build capability and create a collaborative, inclusive, high-performing culture.
- Strong experience translating organisational priorities into digital roadmaps, balancing user need, value, technical complexity, pace, risk, capacity and affordability.
- Credible technical understanding across architecture, integration, engineering, cloud/platform services, data, cyber security, AI-enabled services and operability, with the confidence to challenge suitability, risk and assurance.
- Strong knowledge of product management, user-centred design, service design, delivery governance, assurance and service acceptance.
- Experience governing build, buy, adapt and retire decisions, considering fit, whole-life cost, implementation risk, supportability and long-term value.
- Demonstrable supplier management experience, holding partners to account for quality, outcomes, value for money and knowledge transfer.
- Experience in regulated or accountable environments, with awareness of auditability, compliance, data protection, accessibility, equality, cyber security, responsible AI and resident or customer impact.
- Ability to provide visible, values-led leadership and clear, evidence-based advice, challenging constructively, making trade-offs and escalating risk appropriately.
- Evidence of continued professional development through relevant experience, learning, qualifications, networks or practice; no specific qualification is mandatory.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profitorganisation providing affordable homes for Londoners and it is now one of thelargest housing associations in London. We are both alandlord and a developer, with more than 65,000 existing homes and we employaround 1,800 employees.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now!
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
