Job Introduction
What you’ll do
As a Disrepair Liaison Coordinator, you’ll play an important role in supporting the delivery of our disrepair service, helping to ensure cases are managed efficiently and residents receive a responsive, high-quality service. Working closely with the Disrepair Lead, you’ll act as a key point of contact for contractors, frontline teams and stakeholders, helping to coordinate activity, resolve queries and keep cases progressing.
The Disrepair Liaison Coordinator role combines customer service, administration, performance monitoring and contractor liaison. You’ll help monitor KPIs, coordinate reporting, manage purchase orders and support the smooth running of the service, ensuring information is accurate, accessible and used to drive improvements.
How you’ll do it
- Act as a main point of contact for contractors, frontline teams, stakeholders and customers, responding to and coordinating disrepair-related queries.
- Ensure disrepair enquiries are logged, progressed and escalated appropriately where required.
- Monitor contractor performance and support the preparation of reports covering programmes of work, KPIs and service delivery performance.
- Collect, analyse and present information from contractors, consultants and operational teams to support decision-making and service improvements.
- Raise purchase orders, process invoices, monitor spend and ensure financial processes are completed accurately and on time.
- Organise and coordinate meetings, including agendas, attendance, note-taking and follow-up actions.
- Support the wider team through general administrative and coordination activities, including providing cover for colleagues where necessary.
- Build effective relationships with colleagues, contractors and stakeholders, helping to improve communication, performance and resident outcomes.
Hybrid working applies with at least two days per week in the office
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Experience providing a customer-focused service, particularly in an environment supporting customers with similar needs.
- Knowledge of repairs within the housing sector.
- Strong organisational skills and attention to detail.
- Knowledge of CDM regulations and health and safety requirements relating to residents and contractors.
- Ability to manage competing priorities and build positive working relationships with a wide range of stakeholders.
- Strong communication skills, with the ability to present information clearly and professionally.
Desirable:
- Understanding of statutory and regulatory requirements relevant to housing repairs services.
- Understanding of public sector procurement processes.
- Full UK driving licence or the ability to travel to various sites.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now!
Step 2: Successful candidates will be invited to interview and assessment
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
