Job Introduction
Are you a strong leader with a passion for process, team leading and making sure our residents are safe, warm and comfortable in their homes? Do you have substantial experience of contractor, stakeholder, staff and resident relationship management? If so, then we’d love to hear from you.
We’re looking for a Domestic Heat and Water Operations Manager to join us in Assets and Sustainability with complementary skillsets – the ability to lead a team, building a strong culture of high performance, while holding a solid underpinning of process management, team leading and compliance management.
Technical Knowledge and qualifications are an advantage but not essential.
Main Responsibility
You will lead a team of contract officers and be accountable for the delivery of reliable and efficient heat and water services across NHG’s domestic property portfolio. We have just over 31,000 homes with an individual gas supply and your team will be responsible for making sure every one has a valid LGSR and that any domestic heating, hot water or gas repairs are completed on time and to the satisfaction of the resident. We also have c.550 sites that are subject to water safety risk assessments with associated scheduled visits to maintain water quality, plus remedial actions where necessary. Your team is responsible for making sure all of those cold-water systems are safe too.
As well as being accountable for domestic heating and hot water and communal cold-water systems, you will also have responsibility for leading on the procurement of new contracts ensuing specifications meet both business and resident expectations. As our internal expert for domestic heating and hot water and communal cold-water systems you will provide a service that ensures equipment is well maintained, meets statutory, regulatory and corporate standards and you’ll act as the point of contact for escalated enquiries.
We believe we work best when we work together, so you'll work from our office at Bruce Kenrick House, 2 Killick Street, London N1 9FL at least three days a week as well as attending site, contractor offices or one of NHG other offices when required.
The Ideal Candidate
This role is a fantastic opportunity for housing and compliance managers with a passion for process and team management. Your will have the opportunity to increase performance, build and maintain a positive culture and make positive change.
Experience of Staff management, process management, Contractor management, compliance, complaints and housing is essential
Experience of Gas, heating, procurement and mobilisation would be advantageous
There are opportunities within Assets and Sustainability to further develop your career in compliance, to learn more about how our business operates and showcase your ability to build relationships in a supportive and vibrant environment.
You will spend your time at our London Head Office (Kings Cross) and other locations as necessary to get the job done (minimum 3 days per week in office or on site) . A willingness to travel and be flexible is vital.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
