Vacancies

Estate Administrator

Job Introduction

What you’ll do  

It is an exciting time to join us as we shape our future as one of London's leading housing associations, reconnecting with the communities we serve and working with our residents to improve the places they live. We are offering a fantastic opportunity for a customer-focused and personable Estate Administrator to join our friendly and diverse teams. We are looking for someone who cares passionately about delivering efficient, high-quality customer service to our residents, visitors, and contractors to ensure the smooth running of the estate.

Notting Hill Genesis has an exciting opportunity for an estate administrator to join our team at Factory Quarter in Acton, West London.

Factory Quarter is a mixed-use development of around 500 units, and the estate administrator will be stationed there to offer front desk services to our tenants during the daytime hours.  You will work alongside the Estate Operations Manager and coordinator from Monday to Friday, with occasional resident meetings and events outside of regular hours. 

You will be part of the Places & Estates team, gaining insight into estate management, customer service, property management & placemaking, with support to help you pursue future career opportunities within the Housing sector.

How you’ll do it  

We are seeking a candidate who can deliver exceptional customer service to a range of stakeholders, including ensuring residents' enquiries are addressed promptly and professionally. In this role, you will act as a liaison between residents, estate management, and local management teams to help oversee the day-to-day operations of the Estate alongside the Estates Team.

As the Estate administrator, you will be the face of NHG and the main point of contact for residents, contractors, staff, and visitors. You will handle minor anti-social behaviour issues, respond to emergencies, manage access and parking areas, and assist with repair appointments and regular communal inspections to ensure the site is safe and meets health and safety standards. 

You will work closely with the Estates team to deliver exceptional estate services while adhering to NHG’s Placemaking principles of estate management, community, people, and brand to provide consistent, excellent service to all residents.

Specific duties will include: 

• Serve as the main point of contact for residents, contractors, and visitors.
• Monitor CCTV systems and address minor instances of anti-social behaviour.
• Respond to emergency situations and refer issues when necessary.
• Grant access as needed and oversee parking areas.
• Aid with communal repairs and estate inspections.
• Work with the Estate team to maintain up-to-date and accurate compliance records.
• Take on responsibilities in the coordinator's absence. 

The Ideal Candidate  

We believe that excellent service begins with exceptional individuals, and we are dedicated to attracting and developing individuals who are passionate, enthusiastic, and talented and can contribute to our successful organisation.

You should be a skilled communicator with the capacity to handle multiple tasks in a challenging role. You must be able to work effectively under pressure while providing top-notch customer service and have a successful history of working with a diverse community.

If you are a proactive, diligent individual with a positive attitude, we would be delighted to hear from you.

Essential: 

• Experience working in a fast-paced, demanding, customer-focused environment.
• Highly organised work ethic with the ability to manage conflicting priorities and use own initiative to solve problems.
• Proficient in spoken and written English.
• This role requires a basic criminal record check (CRB) issued by the Disclosure and Barring Service (DBS).
• Basic IT skills 

 Desirable:  

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.  

Benefits include:  

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)  
• Generous pension scheme  
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)  
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.  
• Health cash plan  
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.  
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan  
• Cycle to work scheme.  
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.  

For more information on what we do and what makes us different please visit:

https://group.nhg.org.uk/careers/  

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/ 

Selection Process

Step 1: If you are interested, please send your application now! Closing date is the 28th August 2024 

Step 2: Successful candidates will be invited to interview. 

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.  

Should a redeployee apply for this role, their application will be considered before any others. 

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.