Job Introduction
What you’ll do
The Estate Administrator will be based onsite and is responsible for providing essential support to the estate services team and ensuring residents' enquiries are addressed promptly and professionally. This role plays a crucial part in maintaining the safety and upkeep of communal areas in collaboration with the Estates team.
How you’ll do it
- Respond to resident and visitor enquiries via phone, email, and in person, ensuring timely and appropriate action.
- Address low-level anti-social behaviour issues (e.g. fly-tipping), liaising with relevant authorities and supporting residents.
- Monitor CCTV and provide footage to police when required.
- Escalate urgent repairs and respond to emergency situations such as faulty lifts or insecure doors.
- Coordinate contractor visits and manage access to the estate.
- Monitor parking areas and support communal repairs through regular inspections.
- Maintain accurate records using NHG systems and support compliance documentation.
- Collaborate with the Estate Services Coordinator and assume health & safety responsibilities when needed.
- Manage office supplies and maintain a welcoming front desk environment.
The ideal candidate
You’re a highly organised and customer-focused individual who thrives in a fast-paced environment. You’re confident communicating with a wide range of people and have a proactive approach to problem-solving. You take pride in maintaining high standards and contributing to a safe and well-managed estate.
Essential:
- Experience of working on a concierge or reception desk in a fast moving, demanding customer focussed environment and being the customer’s first point of contact.
- Experience of working in a housing or estate environment where appearance is key.
- Experience of monitoring contractor productivity to ensure best results for the site.
- Be aware of the basic health & safety requirements on a site such as Oaklands Rise.
- Highly organised work ethic and ability to work to deadlines and manage conflicting priorities.
- Good spoken and written English.
- Intermediate IT and systems skills including Microsoft office.
This role is subject to a basic criminal record check (CRB) issued by the disclosure and barring service (DBS).
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 19th August.
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
