Job Introduction
What you’ll do
The primary purpose of the role is to maintain the integrity of the databases and provide a Financial and administrative support service in a service charge department.
As a valued member of the Finance team, you will drive a customer centric ethos and continuous improvement culture within our Finance team, ensuring all finance services deliver the best outcomes for our residents
How you’ll do it
- Work closely with the Service Charge Finance Business Partner and Operations Teams to provide answers to their questions related to service charge transactions
- Liaise with the internal departments to provide information to external auditors and provide answers to their questions during the audit process.
- Actively manage service charge queries/complaints through our CRM system and allocate them to the relevant Service Charge Finance Business Partner and then monitor response times.
- Assist the Service Charge Finance Business Partners in providing the relevant back up in the form of Invoices for services provided to residents.
- Reconciliation of all the transactions related to various services provided to the residents
- Assisting in preparation of documentation under section 22 of the Landlord and Tenant Act 1985 for the resident to inspect.
- Maintain a working knowledge of all relevant legislation, procedures and best practice for the Service Charge function.
- Assist in the delivery of continuous performance improvements across the function
- Maintain accurate data, managing large complex data sets on excel and in-house systems
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
In addition, you will need the following:
- Prior experience working in a busy Service Charge Team in a large customer focused business
- Understanding of the principles of double entry bookkeeping and the implications of accounting entries in general
- Proven experience of managing a workload as part of a medium sized team in a high volume transactional organisation
- Able to resolve complex issues through data analysis and proven problem-solving techniques
- Strong communication and interpersonal skills; work collaboratively with internal and external stakeholders
- Proficiency in Excel; knowledge of D365 preferred
- Ideally studying towards an AAT or CCAB recognised accounting qualification with supporting CPD
Please note this is a 6 month fixed term contract. The role is office based 3 days a week (Head Office based in Kings Cross).
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is Thursday 28th November at 23:59. Applications will be reviewed on a rolling basis.
Step 2: Successful candidates will be invited to a screening interview
Step 3: Successful candidates will be invited to interview which may include a technical assessment
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
