Job Introduction
Notting Hill Genesis, one of London's largest housing associations, is seeking an experienced and values‑driven leader to join us as Head of Contracts & Commercial Partnerships (Repairs), playing a pivotal role in shaping how we work with our suppliers and delivering a consistently high‑quality repairs service for our residents.
This is an opportunity to lead a significant outsourced repairs portfolio and establish a new era of genuine partnership working with suppliers — built on transparency, shared accountability and continuous improvement. Acting as an intelligent client, you’ll create the conditions for contractors to succeed while ensuring strong governance, value for money and reliable services residents can trust.
What you’ll do
As the Head of Contracts and Commercial Partnerships, you’ll lead the mobilisation, performance and ongoing evolution of long‑term repairs contracts, using data, insight and collaboration to drive improvement. Working closely with operational, customer and asset teams, you’ll ensure supplier performance is directly aligned to positive resident outcomes and customer satisfaction.
We’re looking for a senior leader with strong commercial acumen, a track record of managing complex supply chains, and a collaborative leadership style. If you’re motivated by building mature partnerships, leading high‑performing teams and making a tangible difference to people’s homes and lives, we’d welcome your application.
How you’ll do it
- Set the strategic direction for all repairs contracts, commercial frameworks and supplier relationships.
- Build and sustain mature partnerships with Tier 1 contractors and specialist suppliers, balancing assurance with collaboration.
- Lead contract mobilisation, performance management and continuous improvement, ensuring delivery against agreed outcomes and KPIs.
- Use data, insight and assurance to identify risks, trends and opportunities, driving proactive intervention and improvement.
- Oversee commercial governance, including contract variations, renewals, dispute resolution and risk management.
- Work closely with Finance, Procurement and Legal teams to ensure compliant, value‑for‑money contractual arrangements.
- Champion a performance‑driven culture across internal teams and suppliers, addressing underperformance and service bottlenecks.
- Act as a resident advocate, ensuring supplier performance translates into meaningful improvements in service quality and customer satisfaction.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Degree‑level qualification in Business Administration (MBA), Law, Finance, Procurement, or a sector‑specific field (e.g. RICS, CIOB, CIH)
- Senior leadership experience in contracts, commercial management or strategy within a repairs, maintenance or property services environment.
- Strong understanding of contract law, procurement frameworks and supplier relationship management.
- Proven experience shaping and delivering business strategy and driving operational improvement.
- High level of commercial acumen, including oversight of large‑scale budgets and contracts.
- Advanced data literacy, with the ability to interpret and present complex performance and financial data.
Desirable:
- Relevant professional or commercial qualifications (e.g. IACCM, CCCM, CIPS, MCIPS, BRMP, APM, PRINCE2)
- Experience in social housing, local government or other regulated sectors.
- Knowledge of statutory and compliance obligations relating to property maintenance, such as Decent Homes and Awaab’s Law.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now!
Step 2: Successful candidates will be asked to a screening call
Step 3: Successful candidates will be invited to interview and assessment
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
If you are successful and are offered this role with us, this offer will be subject to a number of pre-employment checks, including checks of your public online presence and public social media profiles. If you have any questions about what this will involve, please speak to a member of the HR Team.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
