Job Introduction
Heat Network Billing Officer
Are you looking for a new career? Interested in trying something new, working in the heat network industry, supporting decarbonisation?
If so, then we have a job for you!
We are looking for a motivated individual to join the Heat Network Team on a 12-month fixed contract basis. This is an exciting opportunity for someone to work with the Heat Network Team, a growing, innovative team that leads on delivering services for heat networks which is a rapidly expanding industry. An ideal opportunity for someone to try something new and exciting!
As Heat Network Officer you will play a key role supporting the Heat Network Billing Manager to deliver excellent services to internal and external stakeholders. You will provide proactive administrative and project support to the Heat Network Team to deliver value for money for NHG and our customers. Experience or competence in debt collection and handling customer queries is a requirement. As is the ability to perform data analysis and financial reporting to a good level in excel. You will learn a great deal of skills, such as heat charges, credit and prepayment billing, heat legislation, and support with handover of new heat networks coming into our operational portfolio.
To do this job effectively you will need to be an organised individual with a methodical approach to meet deadlines and to ensure that the work of the team runs smoothly. You will also need to be a good communicator, manage colleague expectations professionally and work well in a busy team. You must have good written and IT skills. If this sounds like you then apply today.
The closing date is 1 August 2023
Main Responsibility
Support the Heat Network Billing Manager manage suppliers who provide billing services to residents and business supplied by an NHG heat network.
• Manage income collection following the income recovery processes to minimise bad debt.
• Ensure heat network billing and charges meet Heat Trust standards.
• Be the first point of contact for residents and local officers with queries relating to heat network billing.
• Support the Heat Network Billing Manager to analyse data on energy billing and monitor for best value for NHG residents and the business.
• Deputise for the Heat Network Billing Manager (Billing) as and when required.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Mandatory
· Experience of income recovery and debt collection.
· Advanced Excel
Desirable
· Awareness of the heat network best practice/Heat Trust standards
What’s in it for me?
You will also receive a generous holiday entitlement of 25 days, rising to 27 days after 2 years of service. You will also receive a simply health cash plan to help cover the costs of your everyday healthcare expenses (eg opticians, dentist, physio), generous pension scheme, and enhanced maternity pay and leave / shared parental leave options / paternity leave and access to our employee assistance programme for confidential support.
Benefits
In return we offer:
· Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
· Generous pension scheme
· Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
· Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
· Health cash plan
· Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
· Interest free loans: season ticket loan, tenancy deposit loan and training loan
· Cycle to work scheme
· Life Assurance x 4 annual salary
Selection process
Step 1 If you are interested please send your application now
Step 2 Successful candidates will be selected for an interview
Step 3 Successful candidates will be required to take an Excel test
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation
To find out more about Diversity and inclusion at NHG, please visit our website.
