Please Note: The application deadline for this job has now passed.
Job Introduction
What you’ll do
As a Home Ownership Support Advisor, you’ll play a key role in the Home Ownership Support Team, delivering great outcomes for our residents and the wider organisation. Reporting into the Home Ownership Support manager, you’ll be a conveyancing expert, independently handling a caseload of sales and lease extension transactions while helping us deliver on our customer strategy, particularly our commitment to helping our customers live well in their homes.
We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. For this role, we’d expect you to be in the office or out and about with customers for at least three days a week to ensure we’re at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes.
How you’ll do it
Alongside managing a caseload of leasehold sales and related transactions to successful completion, you’ll provide specialist support and expertise to your team and operational colleagues on a range of topics. Specific duties will include:
- Acting as a single point of contact for customers, progressing transactions to successful completion, competently handling enquiries, and transactions across a range of low-cost home ownership products.
- Supporting operations and our customers by making sure that new accounts are set up, amended, and closed as needed, including the amendments of rents and ground rents.
- Acting as an escalation and support point for Home Ownership Support Officers and the wider department as needed.
- Managing complaints and service recovery effectively within designated timescales, overseeing complex disputes to successful resolution.
- Supporting on the sale of void leasehold units, undertaking viewings or on-site visits as required.
- Supporting on projects as required by the team or department, including validating data, investigating issues, making recommendations, and supporting through to successful resolution.
- Working closely with operational teams, Treasury, Finance, and other departments as needed to support delivery and resolve issues.
The Ideal Candidate
You’ll be a conveyancing specialist that is motivated to solve problems, using your sound operational experience and knowledge of low-cost home ownership policy to unlock obstacles for our residents. You’ll be great with people, able to build and maintain positive relationships with a range of stakeholders as well as a passion for delivering excellent customer service and keeping our customers at the heart of what we do.
Essential:
- Through knowledge of conveyancing and Low-Cost Home Ownership products, particularly Shared Ownership.
- Effective IT skills including basic/intermediate MS Office skills.
- Excellent interpersonal and communication skills.
- Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment.
- Excellent spoken and written English with the ability to analyse data and produce written reports.
- Ability to read and interpret leases.
Desirable:
- Experience of working in a property sales environment.
- Experience of working in a conveyancing environment
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 14th May at 23:59
Step 2: Successful candidates will be selected for an interview and technical test
Should a redeployee apply for this role, their application will be considered before any others.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
