Job Introduction
Are you passionate about providing high quality, holistic support to individuals? Do you thrive in a customer-led and outcome-focused environment? If so, we have an exciting opportunity for you!
Care and Support (C&S) aspires to be the leading provider of supported and sheltered housing within NHG’s geographical footprint, playing a key role in reducing the challenges our residents face.
You will be the housing services lead for a defined patch of supported housing properties in C&S. You will be accountable for ensuring excellent housing management services which, crucially, places the needs of customers at the heart of service delivery.
You will lead a team of staff to deliver excellent services, taking responsibility not just for the housing KPIs, but also the creation of supportive places and communities that make a difference to residents’ lives. You will manage the team of 5 Supported Housing Officers and maintain strong relationships with relevant stakeholders to ensure services in West London are deliver on all targets and objectives.
Main Responsibility
As the housing services lead for supported housing units in West and South London; your primary responsibility will be to ensure top-notch housing management services that prioritizes the needs of our customers.
You will be in charge of a team of staff that will work under your guidance to deliver exceptional services. Your duties will go beyond just meeting housing KPIs, as you will also focus on creating supportive environments and communities that enhance the lives of our residents.
You will oversee the management of the team and maintain positive relationships with relevant stakeholders to ensure that all organisations and operational targets including objectives are met by the services.
The Ideal Candidate
We are looking for someone who has had previous management experience, is passionate about delivering great customer services and can lead, support and motivate others to do the same. You will be able to approach problems with an open mind, and with the ability to mitigate risks safely. You will need to be someone who listens, is open to challenge and can provide constructive feedback. Someone who takes responsibility for their own work and the work of their team, celebrating the success this work has for residents, staff and NHG.
If you would like to have an informal conversation regarding this position, contact Phil Alexis, Regional Business Manager - 07590443088 or phil.alexis@nhg.org.uk.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Enhanced check via Disclosure and Barring Service (DBS).
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counseling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
How to apply
- Applications close at 23:59 on 1/09/2023
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Enhanced check via Disclosure and Barring Service (DBS)
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
