Job Introduction
Are you looking for a change? Can you face the challenges in London housing head-on and provide a fantastic service for our tenants in temporary housing?
We are looking for a dedicated and resilient individual who thrives on pressure and responsibility to join our temporary accommodation service on a 12 months contract. The Temporary Housing business at Notting Hill Genesis (NHG), procures and manages temporary housing to meet the urgent housing needs of vulnerable Londoners. You do not need direct housing experience but need to want to work with vulnerable customers and provide a high level of service.
Main Responsibility
On a day to day basis you will proactively manage the customers on your patch, be their main point of contact and be comfortable dealing with a range of complex issues while providing a first-class housing management service. We are a team motivated by the knowledge that we contribute directly to NHG’s mission to provide good quality homes for those who could not otherwise afford them. You will play a key part in improving the service we deliver to vulnerable tenants, working closely with your team and other specialist teams across the department.
Some of your regular tasks will include property inspections, raising repairs, and having responsibility for income collection. This will all be backed up by your excellent communication skills, which we help you build and improve upon. There is also a lot more and learning all aspects of the role is challenging. You need to be organised, thorough and resilient to thrive in this rewarding role.
The Ideal Candidate
Our Housing Officers have joined us from many different work experiences. Regardless of where you currently work if you can bring an enthusiasm to learn and combine that with a strong customer focus then a Housing Officer role may well be for you.
You do not need any property management or housing experience to start your career as a Housing Officer. You should be an effective communicator and good with numbers. You should be organised, patient, resilient and have the ability to learn quickly.
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
How to apply
- Applications close at 23:59 on 29 January 2023
Please apply for this role with us online. If you are not able to apply online or require any reasonable adjustments in the application process, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
Candidates who are successfully shortlisted will be called to an initial interview, via Teams, on 2 February 2023. If you are successful in this interview you will then be invited to attend an assessment centre on either 9 February 2023 or 10 February 2023. The assessment centre will consist of a group exercise, a written exercise and a further interview.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic (BAME) diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of BAME colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage BAME candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
