Job Introduction
What you’ll do
As an Operations Manager, you’ll lead a dedicated team in delivering exceptional property management services that enhance asset value and customer satisfaction. Your strategic oversight will drive operational excellence, financial efficiency, and sustainable partnerships, ensuring NHG’s commercial properties meet the highest standards of quality and compliance.
How you’ll do it
Motivate and develop a property management team, fostering innovation, accountability, and a culture of continuous improvement.
Manage service charges, budgets, and contracts to maximise value for money while ensuring compliance with legislation and NHG policies.
Build strong relationships with contractors, residents, and internal teams to uphold service standards and resolve issues proactively.
Lead tender processes, negotiate agreements, and monitor contractor performance to ensure cost-effective, high-quality service delivery.
Monitor repair works, address feedback, and implement improvements to boost customer satisfaction and asset performance.
Hybrid arrangements - at least two days a week in our communities, on housing estates or schemes, and at least two days in an office.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
Proven experience leading teams to exceed operational targets in property management or a related field.
Strong commercial negotiation skills and knowledge of property management regulations (e.g. health and safety, financial compliance).
Experience managing complex stakeholder relationships.
Proficiency in Microsoft Office
Desirable:
Experience in social housing or large-scale residential portfolio management.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 26 May 2025.
Step 2: Shortlisting will be completed week commencing 9th June 2025
Step 3: Successful candidates will be invited to interview and assessment
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
