Job Introduction
Want to make a difference to our customers and be at the heart of our social purpose? This is your chance to make an impact, where you will have the autonomy to lead your team to deliver excellent services to residents.
We are looking for 2 experienced managers who wish to take on a new challenge in the Housing Directorate, on a fixed term contract of 6 months and 1 year respectively. This position will be based at our Hammersmith and Kings Cross offices.
Main Responsibility
As a housing operations manager you will lead a local housing team made up of housing officers and team coordinators delivering housing management services to our residents in a defined geographical area. As the manager you will challenge, coach, train and support your team members so they can deliver excellent services to our residents, as well as developing in their roles.
The way we work means you will need to take responsibility for ensuring you achieve your KPI’s and budget targets in all areas of housing. You will be open to being challenged on your performance, and we welcome constructive challenge back. We expect you to create a team culture that is responsible for service delivery and is open to challenge too.
The housing operations manager role is an important role, you will be the centre of communication for your team and will play a key role in delivering on our business and corporate objectives. We recognise that to deliver services to our residents we need to work as one NHG and will rely on you build key networks internally to benefit you, your team and our residents. This will also apply to building networks externally to achieve the same result.
The Ideal Candidate
Someone who has previous management experience, is passionate about delivering great customer services and can lead, support and motivate others to do the same. Someone who approaches problems with an open mind, and can safely mitigate risks. You will need to be someone who listens, is open to challenge and can provide constructive challenge back. Someone who takes responsibility for their own work and the work of their team, celebrating the success this work has for residents, staff and NHG.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS).
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
How to apply
To apply for this vacancy, we would like you to provide a supporting statement of no more than 2 sides, answering the following questions, using real examples to bring your answers to light. Please refer to the role profile and the NHG expectations at Operations Manager level.
1. We all have to supervise people who don’t perform as well as they could. What was your most difficult instance of this and how did you tackle it?
2. Can you tell us about a time when you have encouraged or inspired your team to deliver great customer service?
- Applications close at 23:59 on Wednesday 16 August 2023.
- Successful candidates will be invited to an Assessment Centre shortly afterwards.
- Those successful at the Assessment Centre stage will be invited to Interview shortly after.
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
