Job Introduction
What you’ll do
As a Business Partner within Income Optimisation, you will play a key role in supporting the financial operations and strategy within the department. Your focus will be on managing and aligning processes with the unique requirements of service charge operations, ensuring fair and transparent charging for residents.
You will be instrumental in promoting and embedding a customer-centric approach within the organisation’s practices. Your efforts in aligning operational strategies with customer needs will significantly contribute to improving service delivery and achieving the organisation’s objectives
How you’ll do it
• Manage and optimise the financial aspects of service charges, ensuring accuracy and compliance with relevant audit and legal requirements
• Provide insights to the service charge operational teams, facilitating informed decision-making
• Review necessary documents including leases and tenancies alongside site visits and map this onto the effective and compliant delivery of service charges.
• Work with contract managers to develop value for money services, where cost pressures are mitigated for customers and all appropriate costs recouped for the business.
• Work closely with Finance Business Partners on the service charge audit, coordinating and answering queries and liaising with the operational teams.
• Oversee and ensure effective delivery of all aspects of the service charge cycle.
• Support the Business in their decision-making by offering day-to-day advice through effective business partnering.
• Participate in planning and reporting, maintaining accuracy and timeliness
• Develop and adapt reporting processes to meet evolving business needs
• Maintain accurate data, managing large complex data sets on excel and in-house systems
• Build and maintain strong relationships with internal teams and relevant external partners
• Assist in developing reporting processes tailored to the service charge management, offering relevant and insightful financial analyses
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
• Significant experience of working compliantly with both fixed and variable service charge regimes, directly and through business partnering.
• Significant experience of reading and understanding tenancy agreements, leases, deeds of transfer etc.
• Evidence of excellent service improvement achievements in a complex service delivery environment.
• Experience of building and managing effective relationships with a range of stakeholders, ideally in a matrix way across teams.
• Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders
• Capable of analysing complex data to provide data driven proposals
• Experience influencing operational activities at both tactical and strategic levels across all areas of the business
• Experience manipulating large and complex data sets across multiple systems
• Proficiency in Excel and Power BI, knowledge of D365 preferred
• Uphold ethical principles including integrity, objectivity, professional competence, confidentiality, and professional behaviour
What’s in it for you?Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 23rd March 2025.
Step 2: Successful candidates will be invited to an interview and assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
