Job Introduction
What you’ll do
This is an exciting time to join Notting Hill Genesis as we continue our organisational transformation and strengthen our culture as a purpose-led housing association.
As Internal Communications Officer, you will play a vital role in connecting our 1,800 colleagues with our purpose, strategy and residents. You will deliver engaging internal communications that inform, inspire and support colleagues as we evolve our culture and continue our journey to becoming a truly resident-focused organisation.
Working within the Corporate Affairs function and reporting to the Internal Communications and Engagement Lead, you will create compelling content and campaigns across our internal channels. Your work will help bring our transformation to life, ensuring colleagues understand our priorities, feel connected to the organisation, and are empowered to play their part in delivering meaningful change.
You’ll work collaboratively with colleagues across the business to ensure communications are inclusive, creative and aligned with our organisational goals.
How you’ll do it
Devise, manage and deliver proactive internal communications campaigns and strategies to drive engagement across NHG’s workforce.
Deliver the monthly “In the Loop” cascade to managers, driving engagement and measuring its impact.
Produce regular workforce communications, including weekly updates and leadership communications.
Support organisational transformation and cultural change through clear, engaging internal communications.
Plan and deliver NHG@Home townhall meetings, ensuring they are well-organised, inclusive and engaging.
Manage the intranet content calendar (Milo), ensuring timely, relevant and engaging content for colleagues.
Develop campaigns and communications that embed NHG’s commitment to equality, diversity and inclusion and support colleague wellbeing.
Work with creative services colleagues to develop multimedia content, including video and digital communications.
Provide communications advice and support to teams across the organisation to ensure effective engagement.
Support incident and crisis communications when required.
Promote and role-model collaborative, inclusive working that builds trust and accountability across teams.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
Experience delivering internal communications content, campaigns or engagement programmes in an in-house role.
Excellent writing and copy-editing skills with the ability to translate complex information into clear, engaging messages.
Experience working with creative or design teams to produce engaging communications materials.
Experience producing multimedia or video content for internal audiences.
Strong understanding of internal audience engagement and the needs of operational teams.
Ability to collaborate across departments and influence colleagues to deliver effective communications.
Strong organisational skills with the ability to manage multiple priorities in a fast-moving environment.
Digital confidence and adaptability when working across communication platforms and channels.
An interest in communications and corporate affairs trends and best practice.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 29 March 2026.
Step 2: Successful candidates may be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
