Job Introduction
What you’ll do
Notting Hill Genesis, one of London's largest housing associations, is seeking a Lead Performance and Insight Analyst to join our thriving team. As the Lead Performance & Insight Analyst, you will drive data excellence across NHG, transforming complex datasets into actionable insights that enhance resident experiences and operational efficiency. Your work will directly inform strategic decisions at the Executive and Board levels, ensuring our homes and services meet the highest standards of performance and compliance.
How you’ll do it
- Strategic Reporting: Deliver robust performance frameworks and KPI reports to the Executive Board, enabling oversight of risks and achievements across NHG’s housing operations.
- Regulatory Compliance: Lead submissions for critical regulatory returns, including Tenancy Satisfaction Metrics (TSM) and Statutory Data Returns (SDR), ensuring accuracy and timely sign-off.
- Insight Development: Analyse performance trends to identify improvements for residents, homes, and communities, aligning insights with NHG’s strategic goals.
- Stakeholder Collaboration: Partner with operational teams to refine methodologies, document business rules, and ensure data integrity in all reporting.
- Governance Assurance: Uphold compliance with regulatory requirements, maintaining up-to-date knowledge of housing management practices and performance benchmarks.
- Team Leadership: Mentor Performance Analysts, share expertise, and deputise for the Group Performance and Insight Manager as needed.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
We’re seeking a Lead Performance & Insight Analyst who combines analytical rigor with exceptional communication skills. You’ll bring:
Essential:
- Proven experience managing regulatory returns (e.g. TSM, SDR) and delivering high-impact performance reporting in a complex environment.
- Expertise in housing management practices, KPI methodologies, and performance frameworks.
- Advanced analytical skills with the ability to translate data into clear, actionable recommendations for diverse audiences.
- Strong stakeholder management abilities, with a track record of fostering collaboration across teams.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 16 April 2025
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
