Main Responsibility
What You Will Be Doing
We have an exciting opportunity of Learning Manager to start immediately.
As an organisation we are seeking to improve our resident experience of our services through rapid change and reset across the organisation. Our approach to learning is instrumental to this change and we must improve how we support staff to be effective in their roles and to always consider resident outcomes.
Reporting into the Assistant HR Director and managing a small team, the key focus for this role will be to step into being the organisational expert on training and learning strategies, systems and initiatives.
Our emerging people strategy includes the following priorities which are key for this role:
- Customer service is always our first priority as we recruit, induct, develop and manage our people
- Strong employee buy in to our purpose and customer service
- A culture that drives high performing teams and individuals
- Capable and skilled managers, at all levels, managing in line with our values and priorities
- High standards with effective and consistent performance management
- Honest performance conversations with regular feedback and learning
Above all, the Learning Manager will be responsible for developing, managing and improving the learning offering for the organisation, ensuring it is inclusive, accessible and in line with our priorities and values.
Please note this is a London based role formally based at Kings Cross with regular visits to our offices in Hammersmith (up to once a week), the successful candidate will be required to attend our sites across London on a regular basis – which will involve being on site a minimum of 3 days per week.
The Ideal Candidate
The Ideal candidate will have good experience of developing and implementing organisational wide learning strategies and programmes. We want you to enjoy your work here so it’s important to note that this role will not be responsible for delivering any of the training content – we partner with external training providers to deliver this content. Housing experience is not necessary however, we are particularly interested in hearing from those of you who have experience working in an environment obsessed with positive customer outcomes.
Mandatory
- Comprehensive experience of identifying, designing, commissioning and improving a range of learning interventions
- Experience of developing and implementing organisational wide learning strategies and programmes
- Solid experience of managing a team – developing and improving the team’s performance
- Large- and medium- scale learning needs analysis
- CIPD qualified (Level 5) or equivalent qualification or experience
Desirable
- Experience of implementing or improving learning management systems
- Experience of facilitating training courses or workshops
- Experience of delivering coaching to managers and leaders
- CIPD qualified (Level 7) or equivalent qualification or experience
If this sounds like you, then we would love to hear from you.
What’s in it for me?
This is a highly influential role with the organisation and key to successfully delivering our overall Better Together corporate strategy. You’ll also be bringing together a multi strand training strategy for a leading, circa 2,000 person, organisation.
You will also receive a generous holiday entitlement of 25 days, rising to 27 days after 2 years of service. You will also receive a simply health cash plan to help cover the costs of your everyday healthcare expenses (e.g. opticians, dentist, physio), generous pension scheme, and enhanced maternity pay and leave / shared parental leave options / paternity leave and access to our employee assistance programme for confidential support.
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
Selection process
- Step 1 - Send your application
- Step 2 - Successful candidates will be selected for an initial interview with the Hiring Manager/Recruitment Team
- Step 3 – Successful candidates will be asked to send through a presentation that allows you to explain what you will bring to the role and why you are applying. This presentation can be in any form of your choosing e.g video, PowerPoint etc
- Step 4 – Final stage would involve an assessment exercise to be based around some sort of learning needs analysis / strategy exercise and an interview. Further details would be provided to the shortlisted candidates
About The Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have an under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
