Please Note: The application deadline for this job has now passed.
Job Introduction
What you’ll do
As a Leasehold Manager, you'll lead, manage, and motivate a team of property managers dedicated to delivering exceptional services. Beyond team management, you will act as an ambassador for residents, driving positive change within NHG for their benefit.
Your primary responsibility is to ensure that your team understands resident needs, takes ownership of issues, and sees tasks through to completion, always advocating for our customers. Your expertise as the go-to subject matter expert in property-related, service charge, and leasehold matters will be invaluable.
You'll lead your teams through complexity, balancing customer and business needs to deliver outstanding results for both. Collaboration with housing counterparts is integral, ensuring alignment with our customer strategy.
How you’ll do it
You'll promote collaborative approaches, ensuring team engagement to deliver objectives effectively.
- Taking responsibility for your own development and that of your team
- Identify learning needs and ensure tailored development plans are in place
- Cultivate strong external relationships and represent the resident voice within NHG.
- Utilise customer satisfaction data to address areas of dissatisfaction, while ensuring compliance with income collection procedures and maintaining repairs and asset improvements.
The Ideal Candidate
The ideal candidate for this role will possess proven leadership skills, demonstrating success in exceeding KPIs and delivering excellent services to leaseholders. They will have a background in managing leasehold or multi-tenure teams, with a strong understanding of interpreting leases and contracts. They will possess strong financial and budget management skills.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Proficiency in interpreting leases and contracts.
- IRPM (associate) or equivalent property management qualification required, with an expectation to achieve IRPM (member) within 12 months.
Desirable:
- Passion for maintaining excellent customer service standards and evidence of service improvement achievements.
- Strong organisational, time, and resource management capabilities.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion and a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: Please submit your CV along with a supporting statement in no more than 1000 words, detailing how your qualifications and experiences align with the requirements of the role. Include your insights on the main challenges faced by Leasehold Managers in social housing and propose strategies for effective management.
Step 2: Successful candidates will be selected for an interview and a role play.
Closing date is 24th April 2024 at 23:59
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
