Job Introduction
What you’ll do
Do you have a strong leadership background and are experienced in empowering a team to deliver first class customer service? Our Business Development Team has an exciting opportunity for a Legal Team Supervisor to make a significant impact on helping our business manage its resources for the benefit of residents.
Reporting to our Portfolio Lead, you will manage a team of Legal Assistants and Paralegals, focusing on gaining vacant possession and handling escalated rent and service charge debt. Your role is crucial in improving business and customer outcomes while minimising risk and spend.
N.B Please note this role will be known internally as Legal Services Team Leader.
How you’ll do it
Our Business Development Team works alongside our resident-facing colleagues and managers across supported and temporary housing to deliver excellent services in quality homes and places.
Main responsibilities include:
- Lead and empower a team of Legal Assistants and Paralegals to ensure casework is delivered to a high-quality standard and is managed effectively
- Manage a caseload of legal cases as required, providing specialist advice
- Monitoring your team’s caseloads to ensure that key performance indicators and reporting requirements are met
- Collaborate with colleagues to forecast risk arrear cases, lease expiry, and possession
- Implement lessons learnt and encourage early intervention practices
- Work with colleagues to design and deliver training to operational colleagues
The ideal candidate
Essential:
- Experience of supervising direct reports and managing a high-functioning team
- Strong time management, report writing, and presentation skills
- Ability to exercise sound legal judgement and rational decision-making on complex cases
- Understanding of applicable legislation and the Civil Procedure Rules
- Understanding of legal matters in order to give a team effective direction
Desirable:
- Experience working within a legal department
- Good spoken and written English skills
- Organisational skills, accuracy and attention to detail
- Proficient in using legal databases and MS Office suite
- Good research skills
- Ability to work independently whilst also maximising strong relationships within the legal team, operational team clients and third party stakeholders
- A Law degree, CILEX or equivalent
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is Friday 25th October at 23:59
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
