Lettings Negotiator

Please Note: The application deadline for this job has now passed.

Job Introduction

Do you have what it takes to deliver operational excellence in a growing lettings & property management business? Are you an experienced lettings negotiator?

Folio London manages our market rent portfolio of 3,500 properties, providing good quality homes to all types of residents.  We have got ambitious growth plans and your role as a Lettings Negotiator will be central to us meeting these targets.

We are looking for a Lettings Negotiator who is as commercially minded as us and will be driven to provide excellent service when letting a portfolio of private rented properties. We currently have East and West London teams that oversee their wide patch area, and this role is to fill a position in the East London area and join 4 other negotiators to cover over 2,000 units. 

In this role you will be personally responsible for managing marketing enquiries and letting properties to achieve excellent results in line with our key performance indicators. You will work with our Marketing teams to prepare successful marketing strategies by using your expertise of the sector to ensure content is relevant, engaging and positively portrays the properties to let.

Central to this role will be your ability to engaging with customers and negotiate the terms and conditions of new lets.  You will need to be a confident communicator to build the great professional relationships our customers deserve, with a good understanding of the relevant legislation, statutory and regulatory requirements related to the private rented sector.

You will work with the Lettings Manager on rent setting and the implementation of our lettings strategies which are key to the success of our Business.  You will also be responsible for analysing processes and services in order to improve customer satisfaction and increase revenue.  Your enthusiasm, tenacity and ability to thrive under pressure will be central to your success.



Main Responsibility

As a Folio London negotiator, you will be responsible for working as part of a team to let properties within our portfolio. Since Folio London are offering Hybrid working model it will also be important for successful candidate to be self motivated as working on your own will be common. Whilst there is a requirement for our staff to be in the main office (Kings Cross) twice a week, our viewings take priority. 

You will be required to qualify leads, build relationships, carry out viewings and close deals within targets. Full tenancy progression from the very start until tenants move-in is part of he Negotiators job role. 

Customer service is incredibly important to us so you will need to ensure that you are professional and able to provide a first class experience to every customer you encounter. 

We have a varied portfolio, mostly based across London, which are all owned by Folio London meaning that you will be working very close with the team and Lettings Manager to get the lets agreed. 

You will be involved in some of the finest new build developments whilst also working on those which are slightly older but no less desirable.

Stay compliant whilst you carry out your duties is at the core of everything we do therefore staying up to date and adhering to Lettings related Laws and Legislations is a key aspect of this role. 

The Ideal Candidate

The ideal candidate will be someone who is comfortable and confident in customer facing roles.

Your sales skills will be put to the test as leads are driven into the business ready for you to qualify and convert into deals.

We are looking for someone ready to show energy and enthusiasm for dealing with high call volumes in order to maximise conversions and commission.

At the same time, since you will be in charge of full tenancy progression from start up until tenants move in, the ideal candidate will have a strong eye for detail, time management and sales skills to ensure that they remain completely on top of their deal administration. 

This role will appeal to someone who is motivated by earning potential and is willing to let some of the finest properties that the Capital has to offer.

There is a performance related bonus package linked to this role. Lettings Negotiators are paid either £100 or £50 bonus for each confirmed let. Full details can be provided by Retinue Solutions - please contact Tom Bullock 07384 798 495 t.bullock@retinue-solutions.com   


In return we offer:

  • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  • Uncapped commission 
  • Generous pension scheme 
  • Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
  • Health cash plan 
  • Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
  • Interest free loans: season ticket loan, tenancy deposit loan and training loan 
  • Cycle to work scheme 

How to apply

  • Applications close at 23:59 on 14 August 2022

Please apply for this role with us online. If you are not able to apply online, please contact our Recruitment Partner - Retinue Solutions. For further information or an informal conversation regarding the role please contact Tom Bullock 07384 798 495 t.bullock@retinue-solutions.com   

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level.  The pledge on Black, Asian and minority ethnic (BAME) diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of BAME colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage BAME candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.

To find out more about Diversity and inclusion at NHG, please visit our website.

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