Main Responsibility
You will be responsible for working directly with around 600 households who will benefit from our Move On services.
You will be responsible for signposting, encouraging, and assisting residents to access different services available and identify opportunities to improve and develop our offer.
You will be responsible for monitoring and reporting on progress and outcomes for residents.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
The ideal candidate will have exceptional customer service skills and take a solution focused approach to their work. They will work with residents to identify and assist in accessing opportunities to improve housing prospects and gain independence.
You will have:
Mandatory
- Experience of delivering excellent customer services that meet individual needs
- Be a people person, someone who cares and is passionate about customers
- Excellent verbal and written communication skills
- Effective organisational and planning skills with the ability to meet tight deadlines
- The ability to work well as part of a bigger team and work in partnership
- Experience of handling sensitive data and able to work with GDPR regulations
- Experience of preparing and delivering high quality written reports and presentations·
Desirable
- Experience of working with homeless households or households at risk of homelessness
- Experience of effectively signposting residents to external services and assisting with access to advice and services
·What’s in it for me?
As part of our team, you will have access to professional qualifications and career opportunities across our Notting Hill Genesis business. You will also receive a generous holiday entitlement of 25 days, rising to 27 days after 2 years of service. You will also receive a simply health cash plan to help cover the costs of your everyday healthcare expenses (eg opticians, dentist, physio), generous pension scheme, and enhanced maternity pay and leave / shared parental leave options / paternity leave and access to our employee assistance programme for confidential support.
Benefits
In return we offer:
· Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
· Generous pension scheme
· Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
· Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
· Health cash plan
· Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
· Interest free loans: season ticket loan, tenancy deposit loan and training loan
· Cycle to work scheme
· Life Assurance x 4 annual salary
Selection process
Step 1 If you are interested please send your application now
Step 2 Successful candidates will be selected for an interview
Step 3 Successful candidates will be asked to do a work sample
Step 4: Final round of interviews
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit: https://www.nhg.org.uk/about-us/
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation
To find out more about Diversity and inclusion at NHG, please visit our website.
