Job Introduction
What you’ll do
Key Worker, London Living Rent (LLR) and Student Lets department at Notting Hill Genesis (NHG) manages a portfolio of around 1400 key worker units and 355 LLR units spread across London. We house front line staff who are in employment with different hospital trusts e.g. University College London Hospital and Great Ormond Street Hospital as well as key workers from different occupations and different backgrounds. We’re a team motivated by the knowledge that we contribute directly to NHG’s mission to provide good quality homes for those who could not otherwise afford them.
As an Operations Support Officer you won’t just be answering phones. You’ll be a vital asset to our operations team, managing a wide range of tasks from marketing, organising viewings with new customers and to updating systems, processing purchase orders and supporting the in-house operation team with various day to day responsibilities.
How you’ll do it
As you’ll work with colleagues, customers and stakeholders from a diverse range of backgrounds, you’ll be an amazing relationship and rapport builder who is commercially astute. To keep the team working smoothly you’ll share our ‘can do’ attitude and get involved with all aspects of the team’s work. Finally, we’ll expect you to be organised, an exceptional multi-tasker, and be confident in thinking on your feet – someone who thrives on being at the heart of a busy team.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Must be a highly organised and flexible team player
- Must have a proven record of being able multitask.
- Must have excellent IT skills including knowledge of different types housing and finance software.
Desirable:
- .Experience in Keyworker and Intermediate Market Rent sector
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 6 January 2025.
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview week commencing 20 January 2025
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS)
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
