Job Introduction
This role is internally known as Landlord Payments and Billing Officer.
We are looking for an organised, self-motivated individual to work in the busy payments team to help deliver a consistent and reliable payments and billing service. As payments and billing officer you will be responsible for paying our landlords their monthly rent and billing local authorities for rent and other charges/fees.
If you have strong communication and numeracy skills, the ability to work independently, we would love to hear from you and we encourage you to apply for this exciting opportunity.
Main Responsibility
As payments and billing officer you will work under the direction of the payments and performance manager to process payments with integrity checks, handback calculations and recover any overpayments as well as handling queries related to landlord payments and deductions.
You will be responsible for a variety of tasks. You’ll build relationships with local authorities updating billing schedules and raising invoices.
For a more thorough overview of all responsibilities within this role, please refer to the attached job description.
The Ideal Candidate
You will need to be highly motivated with strong attention to detail and a firm focus on delivering results. To succeed in this role, you’ll need to demonstrate ability to manage relationships with a diverse customer base including landlords and local authorities.
You will also have strong communication, numeracy and data entry skills with excellent PC skills, including Microsoft Office packages Word and Excel .
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
How to apply
- Applications close at 23:59 on 29 January 2023
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
