Job Introduction
What you’ll do
As a non-profit housing organisation providing more affordable homes for Londoners, we’re on a mission to work better together for our residents and make London a home for those who live in our capital, whatever their circumstances
This is an exciting opportunity for you to work as Performance Analyst in our service charge, legal and support team. The Performance Analyst sits in the operations department and will play a crucial role contributing to the team's success by providing data-driven insights and strategic recommendations to drive the continuous improvement of the operational support functions (service charges, legal, safeguarding and tenancy sustainment).
How you’ll do it
Working across the Operations Directorate supporting the Heads of Service Charge, Head of Support and Legal and Assistant Director of Service Charges and Support, you will ensure their teams have access to the right data as an effective tool to improve and adapt our service offer.
This role will work with colleagues at all levels and require a combination of analytical skills, attention to detail, and the ability to communicate findings to key stakeholders at all levels in both verbal and written form.
Main responsibilities will include;
- Gather, analyse, and interpret data to provide insights into performance trends, identify areas for improvement, and support strategic data driven decision-making.
- You will deliver digestible business reporting and performance data to the teams with clear analysis that help monitor business risk, team and individual performance and drive improvement.
- Translating data into meaningful concepts that people relate to.
- Lead team and organisational projects, particularly where performance and data analysis work is required to deliver team objectives. You will look for ways to improve processes and feed into organisational practices.
- Present data in a way that is meaningful to the audience and recommend approaches to improve performance.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
We are looking for people who are passionate about getting things right with a strong technical and analytical background. You will need to work across the business, talking to staff, understanding their working methods and documenting this.
Your stakeholder management skills are essential here alongside your ability to draw out from the business methodologies and documenting them. You will need a good understanding of housing and or finance data and its complexities, as well as technical skills which will support you to document the rules needed to monitor data. Strong excel skills, experience in SQL and developing dashboards in Power BI using Dax is essential.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 12 May 2024 at 23:59
Step 2: Successful candidates will be asked to do an assessment at our office based in King's Cross on 20 May 2024.
Step 3: Successful candidates will be invited to interview
This role is currently eligible for sponsorship under the Skilled Worker visa route
Should a redeployee apply for this role, their application will be considered before any others.
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
