Job Introduction
Do you have the problem solving, attention to detail and relationship skills to help NHG achieve our vision of being a compliant, high performing and resident focused landlord?
We’re offering a great opportunity for a highly organised and motivated individual to join us in the important role of Performance Manager within the Home Ownership department. You will report into the Performance and Income Lead and support the management of a team of Performance Officers and Coordinators. You will be part of a team that delivers all aspects of service charge delivery, performance and business reporting along with financial and asset compliance.
Main Responsibility
The Performance Manager role is a key part of ensuring the wider Leasehold department meets it's objectives. A large part of this role includes the home ownership rent and service charge delivery program to over 16,000 home ownership properties. You will motivate and support our front line teams to ensure these processes are delivered in a compliant and resident friendly way. You will have the strategic insight to ensure processes, systems and resident focus priorities align. Underpinning this, you will ensure compliance of the relevant leasehold legislation and statutory and regulatory requirements around rent and service charge are met, staying abreast of updates and regulatory changes.
You will also help deliver a successful performance management framework across the Home Ownership teams. You and your team will also be a key stakeholder for the organisation wide Estate Services contract ensuring we are getting the best service and value for money out of our external providers. You will scrutinise the performance of the department and individuals and identify ways to improve with a clear plan and tangible outcomes. We welcome innovative thinking and strategies that will motivate the front-line teams.
You will be a motivator of not just your team, but the wider leasehold team and will underpin the delivery of excellent performance. An eye for detail and ability to deliver will be key to ensure that the departments work is accurate and delivered on time. We’ll expect you to build constructive relationships and be able to communicate and influence others effectively. To keep the department working smoothly you’ll share our ‘can do’ attitude and enjoy being at the heart of a busy department bringing your skills to underpin the provision of a robust and compliant service to our residents.
The Ideal Candidate
The ideal candidate will have experience of rent and service charge management in the housing sector, experience using housing management and financial systems and knowledge of regulations and legislation related to setting and management of rents and service charges is desirable.
You’ll have experience of data analysis and performance reporting and be proficient with reporting tools and systems. You should be able to pick up new systems and processes with ease and be able to interrogate and improve ways of working independently. The successful candidate will also have a track record of effective problem solving, delivering service improvement and the ability to work across a number of teams. Experience of managing and developing staff is also highly desirable.
This role is eligible for sponsorship under the Skilled Worker visa route (SOC Code 2462)
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary
How to apply
- Applications close at 23:59 on 22 February 2023
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
