Please Note: The application deadline for this job has now passed.
Job Introduction
What you’ll do
As the performance and compliance lead you will be responsible for ensuring all NHG’s general needs lettings are done quickly, safely and compliantly. Managing the voids and lettings coordinators you will oversee a team who drive the lettings process from on notice to creation of the tenancy. You and your team will need to work closely with the housing management teams and voids team ensuring we are meeting re let targets.
We will expect you and your team to build relationships with key external stakeholders. You'll also be responsible for ensuring subject access requests are completed, other day-to-day administrative tasks, and ad hoc requirements. You will be working closely with our central data, performance, and insight teams to ensure the reporting requirements enable the wider core operations team to do their jobs, and producing ad hoc reports when required.
How you’ll do it
Using your knowledge of general needs lettings and any previous management experience you will motivate, lead, and manage your team to provide a service to the core operational housing management teams.
- Build working relationships with the core operational housing management teams and the voids team to ensure everyone is working towards the same goal of letting our homes quickly, safely, and compliantly.
- Develop relationships with our key boroughs and ensure NHG is compliant with any nomination’s agreements.
- Train your team and others to ensure we are always working in a compliant way when it comes to lettings, including mutual exchanges, transfers, succession etc.
- Produce timely reports for the managing directors, assistant directors or heads of service.
The Ideal Candidate
We are looking for someone who owns their work and that of their team. Someone who can see the bigger picture and can work successfully with others to influence decisions for the benefit of NHG and its residents.
Essential:
- experience of end-to-end general needs lettings.
- A proven track record of managing others to achieve a shared goal.
- Proven experience in data assurance and interrogation.
- Experience in preparing and presenting complex information to different audiences.
Desirable:
- Awareness of financial and budget management skills.
- Strong organisational, time, and resource management capabilities.
- Passion for maintaining excellent customer service standards and evidence of service improvement achievements.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1 – Please submit your CV along with a supporting statement in no more than 1000 words. Your supporting statement should detail what previous skills, experience and knowledge you have which make you the perfect candidate for the role. Please bring this alive with real life examples demonstrating this.
Step 2 – Successful candidates will be selected for an interview and assessment, which we expect to take place on Monday 18th March 2024. You may be asked to prepare something in advance of the assessment to be shared on the day.
Closing date is 13th March 2024 at 23:59
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
