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Placemaking Strategy & Innovation Lead

Please Note: The application deadline for this job has now passed.

Job Introduction

Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, Notting Hill Genesis?  

Are you passionate about creating thriving communities and working better together for our residents? 

NHG is offering an exciting position as Placemaking Strategy & Innovation Lead.  You’ll be joining a new business function (‘Places & Estates’) tasked with innovating to do things differently, delivering customer-centred outcomes whilst supporting our operational colleagues to excel in their day-to-day work. You’ll be part of the Placemaking & New Homes team whose involvement spans the entire new-build project lifecycle, ensuring that our new homes and places are located, designed, finished and maintained with our communities & customers in mind.   

Main Responsibility

The Placemaking Strategy & Innovation Lead role is new to NHG, and you’ll be expected to make it your own. Whilst you won’t line-manage others, it is a people-focussed role and you’ll spend lots of your time collaborating with colleagues, learning what good looks like, and understanding the needs of NHG. You’ll need that strong knowledgebase to develop meaningful and engaging operational strategy that clearly sets out our vision and describes how our new places will meet our four pillars of Placemaking:   

  1. Estate Management structure and service   

  2. Community & Socio-economic Development  

  3. Place Brand, Identity & Engagement  

  4. Customer, People & Research  

Ultimately, you will distil the essence of what good looks like and convert it into an accessible, engaging and all-encompassing strategy that will determine the success of our new estates. Your work will directly impact on the lives of Londoners, so this is a real opportunity to make a difference.   

The Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

You will be passionate about building spaces and communities to meet our residents’ needs. You believe wholeheartedly in the benefits of taking a human-centred approach to your work, and you are comfortable challenging the status quo whilst maintaining positive relationships.


  • The ability to communicate in a concise, engaging and accessible manner  
  • To be capable of undertaking independent research and using your findings to inform your strategy  
  • Experienced in building and managing effective relationships at all levels of seniority  


  • Membership to a professional body such as IRPM, RICS, CIH
  • An appreciation of the importance that place branding, digital engagement, community building and effective property management has on the creation of a strong identify for our places.   

What’s in it for me?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

  • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  • Generous pension scheme
  • Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
  • Health cash plan
  • Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more.
  • Interest free loans - season ticket loan, tenancy deposit loan and training loan
  • Cycle to work scheme.
  • Life Assurance x 4 annual salary

Selection process

Step 1: If you are interested, please send your application now! Closing date is Sunday 25th February 2024 at midnight (Note that we will be assessing candidates on an ongoing basis).

Step 2: Successful candidates will be invited to complete a timed assessment and attend an in-person interview. 

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via  

Should a redeployee apply for this role; their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

About the Company

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline, and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit: 

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit:

To find out more about Diversity and inclusion at NHG, please visit our website.

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