Vacancies

Property Management Officer

Main Responsibility

We are looking for people with a strong work ethic, problem solving skills and customer focus to train as PMOs and provide an excellent, responsive service to our residents.

Our PMOs are the main point of contact for the residents on their portfolio of properties. This means that the role is varied and no two days are the same, but you'll gain a great deal of knowledge from performing lots of different tasks.

Some of your regular tasks will include:

• Building and managing great working relationships with residents
• Carrying out regular property inspections
• Managing repairs
• Setting service charge budgets and producing service charge accounts
• Managing income collection

Although you'll be the main point of contact for your residents and have a lot of responsibility, you won't be on your own. You'll be part of one of our operational teams and will receive close support from your colleagues, as well as the wider department and specialist teams that assist in ensuring our residents are safe and comfortable in their homes.

The Ideal Candidate

As you'll be the main point of contact for your residents, you will need to be approachable, friendly, and committed to providing a great service as well as being ready to help and provide support to your residents. Our PMOs are busy so you will need to be flexible, resilient and have the ability to easily switch from one task to another as priorities can quickly change throughout the day. As you'll be taking care of people's homes you will need to be reliable and organised.

You don't need any property management or housing experience for this role as we provide our new starters with the necessary training to be able to do the role well. So maybe you have finished studying or you are looking for a new career path. Or maybe you have experience in the sector and are looking for a new challenge.

Regardless of your professional background, if you can demonstrate the following key skills and abilities then we would like to hear from you.

• Customer service experience including developing customer relationships
• Excellent communication skills (verbal and written)
• Ability to manage workload and prioritise accordingly
• Problem-solving skills
• Organisational skills
• Excellent computer skills including Microsoft Word and Excel

What's in it for you?

In the video below, one of our PMOs Jason explains what the PMO role entails, his journey and career aspirations with NHG.

As the role is varied, you will gain an amazing breadth of knowledge in buildings and property management. You will learn skills ranging from budgeting and finance to maintenance and repair management which will set you up to take your first steps in a property management career.

We believe in investing in our people as we understand that their growth and development are key to delivering NHG's mission. Once you join us we will provide you with the necessary training to make a strong start in your new role. We further invest in our PMOs by supporting and funding an accredited property management qualification with the Institute of Residential Property Management (IRPM).

As you gain more experience in the role you will take on more responsibility and can climb the PMO pay scale to earn a higher salary of up to £41,892.

Hybrid working

Working as a PMO is different from your typical office role as it doesn't require a five day a week presence in the office. You will split your time between our offices, working from home and visiting the properties on your portfolio.

It's an important part of the role to regularly visit the properties that you manage so you will spend some of your time out and about, travelling around London visiting your properties and residents.

Career progression

We aim to build a team of people who are knowledgeable, proactive and deliver a first-rate service to our residents. Our PMOs are encouraged to actively seek opportunities for professional development and supporting our staff through progression is important to us and recognises the excellent work that our PMOs do day to day.

We have a defined progression route for our PMOs to work towards which outlines the expectations and requirements for each level of our PMO roles and their progression pathways.

There are four levels for the PMO role, and each level comes with a pay increase. Many PMOs will start at Level 1 which is the entry level and they will be supported to develop the initial property management knowledge and skills necessary to carry out their duties and effectively manage their patch. Level 4 is the highest PMO level and to achieve this, PMOs are required to apply and complete an assessment against the relevant criteria as well as hold their Associate IRPM qualification.

Due to the broad range of skills and knowledge that our PMOs acquire in this role, many of our PMOs move into senior positions within the directorate such as Senior PMO and manager roles with others following paths into asset management, compliance and development.

How to apply

The application process consists of two stages:

• Written application
• Assessment centre (written assessment, interview, and role play)

Those successful at the application stage will be invited to take a written assessment and if successful at this stage, will be invited to attend an assessment centre.

To help you with the application process and the assessment centre, we have attached an application briefing pack to this advert. Please take the time to review this attachment as it has been designed to guide and assist you with your application. If you have any questions regarding the application process or the role, please contact Lucy.gannonbriggs@nhg.org.uk to arrange a time to talk.

Applications close at 23:59 on Monday 16 October. We expect that shortlisted candidates will be invited to attend an in-person interview and role play in the week commencing 30 October. If there are any changes to these dates, we will let candidates know.

Benefits

In return we offer:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme 
• Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan 
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
• Interest free loans: season ticket loan, tenancy deposit loan and training loan 
• Cycle to work scheme
• Life Assurance x 4 annual salary

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit: https://www.nhg.org.uk/about-us/

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation

To find out more about Diversity and inclusion at NHG, please visit our website.