Vacancies

Property Manager

Main Responsibility

At Notting Hill Genesis, our property managers are known as property management officers (PMOs) and are the main point of contact for the homeowners on your portfolio of properties, what we call a ‘patch’. You will deal with their queries and provide excellent levels of customer service through your interactions with them and the service that you provide.

Being a PMO with us is a varied role and no two days are the same. Some of your regular tasks will include:

• Building and managing relationships with residents
• Property inspections and managing repairs
• Setting service charge budgets and producing service charge accounts
• Managing income collection
• Managing repairs and cleaning & gardening

As you would be joining us at a higher level than other PMOs based on your previous experience, you will be expected to take on more complex patches or cases. Although you’ll have a lot of responsibility, you won’t be on your own. You will be part of a leasehold team overseen by a Leasehold Manager with the support of a Senior PMO. You will also get close support from the wider leasehold service and specialist teams that assist in ensuring our residents are safe and comfortable in their homes.

We have a number of vacancies across our Kings Cross and Hammersmith offices. You will split your time between our offices and the properties that you manage so a willingness to travel regularly and be flexible is required.

The Ideal Candidate

You might already be working as a property assistant or block, property, or estate manager, or you might be working in another housing role like tenancy management.

As well as bringing some property management or housing experience, it is essential that you can demonstrate the following key skill and abilities:

• Customer service experience
• Proactive attitude
• Problem-solving skills
• Excellent communication skills (verbal and written)
• Ability to manage workload and prioritise accordingly
• Excellent computer skills including Microsoft Word and Excel

This role can be hugely rewarding, and you need to be organised, thorough and resilient with the ability to thrive under pressure. An understanding of leasehold legislation would also be an advantage, but it is not essential. 

There is always demand for jobs in this area and this is an exciting career opportunity for the right person.

A lot of our PMOs start with us with no housing or property management experience. If you don’t have any relevant experience, we have an advert open until 21 May 2023 for a Property Management Officer which might be more suitable for you and we would encourage you to apply for this.

What’s in it for you?

In the video below, one of our PMOs Jason explains what the PMO role entails and his journey and career aspirations with NHG.

As you gain more experience in the role you will take on more responsibility and can climb the PMO pay scale to earn the highest salary of up to £41,892. We also support and fund our PMOs in gaining an accredited property management qualification with the Institute of Residential Property Management (IRPM).

Career progression

We aim to build a team of people who are knowledgeable, proactive and deliver a first-rate service to our residents. We have a defined progression route for our PMOs to work towards which outlines the expectations and requirements for each level of our PMO roles and their progression pathways.

Supporting our staff through progression is important to us and recognises the excellent work that our PMOs do day to day. PMOs are encouraged to actively seek opportunities for professional development.

There are four levels for the PMO role, and each level comes with a pay increase. Many PMOs will start at level 1 as this is the entry level, however you will be starting with us at a higher level because of your relevant experience. At this level, you will be expected to take on a more complex patch and be a quick learner to get to grips on the issues and move these towards a resolution. You will have the opportunity to move to our highest level, level 4, and to achieve this PMOs are required to apply and complete an assessment against the relevant criteria, as well as hold their Associate IRPM qualification.

Our PMOs acquire a range of skills that allow them to learn and develop their knowledge to progress in their careers. Many of our PMOs move into senior positions within the department such as Senior PMO and Leasehold manager roles and others following paths into asset management, compliance, and development.

How to apply

The application process consists of two stages:

• Written application
• Assessment centre (written test, interview, and role play)

Those successful at the application stage will be invited to take a written test and if successful at this stage, will be invited to attend an assessment centre consisting of an interview and role play.

To help you with the application process and the assessment centre, we have created an application briefing pack attached to this page. Please take the time to review this attachment as it has been designed to guide and assist you with your application. If you have any questions regarding the application process or the role, please contact Lucy.gannonbriggs@nhg.org.uk to arrange a time to talk.

Applications close at 23:59 on 21 May 2023. We expect that shortlisted candidates will be invited to attend an in-person interview and role play in the week commencing 5 June 2023. If there are any changes to these dates, we will let candidates know.

Benefits

In return we offer:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme 
• Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan 
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
• Interest free loans: season ticket loan, tenancy deposit loan and training loan 
• Cycle to work scheme

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level.  The pledge on Black, Asian and minority ethnic (BAME) diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of BAME colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage BAME candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.

To find out more about Diversity and inclusion at NHG, please visit our website.