Job Introduction
What you’ll do
As a Regional Repair Lead at Notting Hill Genesis, you’ll oversee the delivery of repairs and maintenance across approximately 18,000 homes, ensuring our residents receive a high-quality, responsive service. You’ll provide strategic leadership for contract management, drive supplier performance, and ensure compliance with all regulatory requirements, including Awaab’s Law. Your work will balance cost, quality, and risk, using data-driven insights to deliver service excellence and continuous improvement.
How you’ll do it
- Lead and manage Tier One and Tier Two contractor performance, ensuring delivery against KPIs and SLAs.
- Oversee large budgets, accounts, and financial controls, identifying cost-saving opportunities and optimising value.
- Develop and implement efficient repair and maintenance processes, ensuring compliance with safety regulations and industry standards.
- Conduct regular performance reviews, audits, and inspections, driving corrective actions and continuous improvement.
- Address escalated complaints and complex cases, documenting learnings for service improvement.
- Use data and analysis to monitor performance, inform decisions, and drive innovation.
- Foster collaborative working with colleagues, contractors, and external partners to deliver excellent outcomes for residents.
- Lead, develop, and support a team of repair professionals, promoting a culture of service improvement and learning.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Essential:
- Proven ability to lead Tier One and Tier Two contractor performance management, driving delivery against KPIs and SLAs.
- Strong experience managing large budgets/accounts and controlling costs effectively.
- Skilled in evaluating performance, negotiating contract extensions, and securing best value.
- Strong knowledge of housing regulations, including Awaab’s Law, and compliance requirements.
- Experience managing complex cases and escalations.
- Skilled at identifying and mitigating commercial, operational, and reputational risks.
- Excellent technical knowledge of repairs.
- Proven experience of team leadership and staff development.
Desirable:
- Hold a business management degree or similar, or relevant experience
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date- 12th October
Step 2: Successful candidates will be invited to interview and assessment
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
