Job Introduction
What you’ll do
We are looking for a second Regulatory Quality Assurance Lead to join our Regulation and Consumer Standards team.
As one of our Regulatory Quality Assurance Leads, you will use your expertise to monitor, assess, and enforce quality control standards to provide oversight of compliance with the rent standard, consumer standard and relevant policies. You'll help us make sure that we do what we say we do and can appropriately report on our performance to our board and our residents.
This is a challenging role focussed on enabling the business to measure, analyse and understand their compliance with regulatory standards through a range of mechanisms.
The new tenant satisfaction measures will be a key priority and this role is crucial to ensure that NHG is best in class at how we evidence that our residents are safe and supported in their homes and neighbourhoods.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
How you’ll do it
You'll work with colleagues across our business to understand what they do, how they do it and how they track it. You'll be focussed on helping to embed and improve mechanisms for assuring our board and residents of the impact of our activities in achieving great outcomes for customers.
Specific duties will include:
- Developing, managing and maintaining reporting on key compliance metrics in relation to our tenant satisfaction measures.
- Working with partners across the business to record, monitor and complete key actions to enhance our compliance with the standards.
- Defining performance metrics and analysing performance across a wide range of compliance related activities.
- Producing progress reports and gap analyses to highlight positive performance and mitigate risks in poor performance.
- Facilitating awareness sessions to bring the consumer standards to life for colleagues and customers.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Experience in carrying out high quality research and analysis, including analysing data, developing or analysing spreadsheet models, interpreting evidence, and communicating findings.
- Good report writing and excellent communication skills to a wide range of internal and external stakeholders.
- Experience in analysing data, diagnosing problems, developing solutions and overseeing action plans through to delivery.
- Strong analytical skills, with the ability to identify quality control problems and develop effective solutions.
- Excellent communication skills, both oral and written, with the ability to work with diverse stakeholders.
Desirable:
- Knowledge of the rent standard and consumer standards.
- Understanding of housing regulations, legislation, policies, and standards related to social housing.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 20 September
Step 2: Successful candidates will be asked to do an assessment (presentation)
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
