Vacancies

Regulatory Quality Assurance Lead

Main Responsibility

We’re offering a fantastic opportunity to join us as a Regulatory Quality Assurance Lead in our newly formed Policy and Regulations Team. We are seeking a Regulatory Quality Assurance Lead to develop and oversee a quality assurance compliance framework which outlines key deliverables we need to meet and include results from tenant satisfaction measures to improve on what matters to our customers.

As our Regulatory Quality Assurance Lead,  you will use your expertise to monitor, assess, and enforce quality control standards to provide oversight of compliance with the rent standard, consumer standard and relevant policies.

This is a challenging role focussed on enabling the business to measure, analyse and learn their compliance ratings with regulatory standards through a range of mechanisms.

The priorities of our customer strategy and new tenant satisfaction measures will be a key priority and this role is crucial to ensure that NHG is well versed in how we adhere to our obligations.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

The Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You don’t need to have worked in housing before, you might just be starting out or you’ll be looking for a career change

You promote a collaborative culture where you support and encourage your teams to deliver positive change.

Necessary experience and skills –

• Comprehensive knowledge of the rent standard and consumer standard
• Knowledge of housing regulations, legislation, policies, and standards related to social housing.
• Strong analytical skills, with the ability to identify quality control problems and develop effective solutions.
• Excellent communication skills, both oral and written, with the ability to work with diverse stakeholders.
• High level of professionalism, integrity, and ethical conduct when dealing with sensitive information
• Experience in carrying out high quality research and analysis, including analysing data, developing or analysing spreadsheet models, interpreting evidence, and communicating findings.
• Good report writing and excellent communication skills to a wide range of internal and external stakeholders.
• Good knowledge of data analysis tools and techniques
• Experience in analysing data, diagnosing problems, , developing solutions and overseeing action plans through to delivery.
• Knowledge of social housing regulation, wider regulatory policy, or national housing policy would be an advantage.

What’s in it for me?

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme 
• Enhanced maternity, paternity and adoption pay
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan 
• Staff discounts
• Interest free loans: season ticket loan, tenancy deposit loan and training loan 
• Cycle to work scheme
• Life assurance x4 annual salary

How to apply/selection process

Step 1 – Send your CV and Supporting Statement

Step 2 – Successful candidates will be selected for an interview after the advert has closed

Step 3 – Interview will consist of competency-based  questions and a presentation – you will be told in advance what you need to prepare for

Please apply for this role with us online. If you are not able to apply online, please contact our recruitment partner – Retinue Solutions – tom.bullock@retinue-solutions.com to discuss your requirements. Please contact Retinue to discuss any questions around this vacancy.

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 67,000 homes and employ around 1,500 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future. For more information on what we do and what makes us different please visit: https://www.nhg.org.uk/about-us/

Our people

We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level.  The pledge on ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have under-representation of ethnically diverse colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage ethnically diverse candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.

To find out more about Diversity and inclusion at NHG, please visit our website.