Job Introduction
What you’ll do
As a Renewals Adviser, you’ll play a key role in driving tenant retention and income growth for Folio/ Simplicity. You’ll manage tenancy renewals from negotiation through to agreement, setting rents in line with market trends and company policy. Your responsibilities will also include ensuring full compliance with legal and regulatory standards, handling change of sharer requests efficiently, advising customers and colleagues on the renewal process, and maintaining accurate records to support audits and informed decision-making.
How you’ll do it
You’ll work independently to deliver outstanding results. Your day-to-day will include:
- Proactive communication with tenants and internal stakeholders.
- A meticulous, customer-first approach to service delivery.
- Strong use of IT systems to manage tenancy data and documents.
- Compliance with tenancy legislation including right to rent checks.
- Expert negotiation to balance customer satisfaction with business needs.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential:
- Experience in private rented sector
- A self-motivated and enthusiastic individual.
- An exceptional communicator, confident engaging with customers face-to-face, over the phone, and via email.
- Able to prioritise tasks and manage a busy workload effectively.
- Experienced in administration within a fast-paced environment
- Highly emotionally intelligent with fantastic negotiation skills.
- Detail-focused and organised, with excellent IT skills (MS Office essential).
- A self-starter requiring minimal supervision.
- Ambitious, hardworking, and passionate about delivering excellent customer service.
Desirable:
- Experience in managing tenancy renewals and/or change of sharer process in the private rented sector.
- A Property Mark Level 3 or TPI Level 2 qualification (or willingness to complete within 6 months is essential).
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 22nd June 2025.
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
