Job Introduction
Do you have what it takes to deliver operational excellence in a private property management business? Do you have an amazing attention to detail?
Notting Hill Genesis (NHG) is passionate about giving Londoners the opportunity to love where they live by providing better homes, better connections, and better places.
Folio London is part of NHG and manages the market rent portfolio of over 3,000 properties. Our mission is to inspire, support and champion renters in London by providing more than just a roof over their heads, we provide high quality homes for rent, exceptional service, and ongoing support. We are a commercial business with a social purpose. We maximise rental income by offering exceptional customer service and keeping our running costs to a minimum so we can generate surplus for the Group to reinvest in building affordable homes for Londoners in need.
Folio London is looking for a self-motivated and enthusiastic Renewals Adviser to join our team on a Part Time basis (20 Hours per week).
Main Responsibility
The Renewals Adviser is a key role in the Folio Team. You will provide integral support to the Property Management Executives and the wider team to ensure we offer a first-class service to our customers.
In this role you will oversee tenancy renewals and the associated rent increase process, new tenancy administration, mid-term tenant changes and the deposit return and dispute process. You will also ensure the data we hold about our customers and tenancies is in line with the relevant legislation and statutory and regulatory requirements
Central to this role will be your ability to engage with customers and negotiate new rents and tenancy terms with our customers. You will need to be a confident communicator to build the great professional relationships our customers deserve.
Please note, this is a London based role formally based at Kings Cross a minimum of two days per week.
The Ideal Candidate
The ideal candidate will be someone who is comfortable and confident dealing with our customers whether that be face to face, over the phone or via email.
You will have exceptional attention to detail and organisational skills to ensure that all data collected, reports and KPI information is up to date and accurate at all times, as well as having excellent record keeping skills to ensure a full audit trail exists. This will also ensure that the department is robust in terms of regulatory and legislative compliance and will strive to assist the business to continually improve.
You will be an exceptional communicator with high emotional intelligence to ensure that you can provide a service that is adapted to suit the needs of the people you are assisting and supporting. You will have fantastic negotiating skills which will be advantageous as you will focal player in ensuring Folio continues to maximise its income.
You will be a natural self-starter requiring limited support from colleagues and with an ability to prioritise important and urgent tasks. To get the most out of this role you will be ambitious and hard working with the desire to strategize, learn about and be involved in the management of a portfolio of investment properties.
Additional information:
Interviews will be held on Tuesday 29 May 2023 at our Kings Cross Office.
It is advised that the successful candidate be available on a full time basis (9am – 5pm) for the first two weeks of employment in order to undertake all training for the role.
Benefits
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance
You may also be eligible for our non-consolidated payment of £100 gross per month until March 2024 in recognition of current cost of living pressures. Terms & Conditions apply.
How to apply
- Applications close at 23:59 on 15 May 2023.
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via jobs@nhg.org.uk to discuss your requirements.
About the Company
Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision – to house west London’s working poor, providing them a home from which to build themselves and their families a secure future.
Our people
We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Our pledges
We are proud signatories of the G15 group’s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.
We have under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.
We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry’s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.
To find out more about Diversity and inclusion at NHG, please visit our website.
