Job Introduction
Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, Notting Hill Genesis?
Do you want to be at the forefront of regulations which have a real impact on our customers, supporting us to work better together for our residents?
What you’ll do
In line with our customer strategy, the Rents Compliance & Operations Manager will ensure that that our housing costs are fair and predictable for residents through clear engagement and communications and we have the right systems in place so our Operational colleagues get off to a great start in their role. This is a fantastic opportunity to be part of the successful delivery of our rent setting function.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. Our optimal balance of three days a week in the office or with customers ensures we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes. Some roles lend themselves to flexible options more than others and we are open to discussing agile working opportunities during the hiring process.
You love clarity of the regulatory landscape and want to achieve gold standards in good practice. This role will be pivotal in ensuring that rents are set and increased accurately throughout the year across a range of tenure types, that former tenant debts and credits are effectively managed and ensuring smooth and timely communications for our internal and external customers.
Required skills and experience
- Comprehensive knowledge and substantial practical experience of the regulatory rent standard, lease terms and other key legislation governing social housing rents.
- Experience setting, reviewing and validating regulated rents.
- Ability to adapt to changes in regulations with a proactive approach to regulatory adherence.
- Experience in debt recovery/credit control within the housing or property management sector.
- Experience of effective people management, coaching and motivating staff to succeed including turning around poor performance.
- Be able to develop clear targets and deliver to set KPIs.
- Experience of developing and managing credible relationships with a range of stakeholders.
- Good analytical skills and attention to detail.
- Experience of identifying and mitigating operational level risks.
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
