Job Introduction
Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, Notting Hill Genesis? Can you provide a first-class service to enhance and improve the customer satisfaction of our residents?
We’re offering a fantastic opportunity to join us as a Rents Officer in our newly formed Rents Compliance & Operations team. As a Rents Officer you will support our customers and operational colleagues to ensure rent levels, rent setting and annual rent reviews are compliant and helps us to meet our six priorities as outlined in our customer strategy.
Main Responsibility
The Rent Officer post is an important role which supports the operation business to ensure that accurate rent levels are provided, and accounts and payment methods set up to ensure a smooth and compliant onboarding of new residents. The role extends to support the Rents Compliance Team to ensure we follow a clear and transparent rent setting process for our customers and deliver on our regulatory, statutory and locally agreed requirements as applicable.
Committing to provide the best service to our internal and external customers is key to this role. You will be responsible for delivering to expectations, acting with integrity whilst having commercial awareness of the regulatory environment in which the team works.
We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
The Ideal Candidate
We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Essential:
- Experience and knowledge of the affordable housing sector and the regulatory environment in which it operates including rent standard and applicable legislative principles.
- Analytical skills with proven experience of working with complex data
- Proficient numerical skills with proven experience of working with large volumes of data, from multiple sources and testing for accuracy.
Desirable:
- Excellent written and verbal communication and presentation skills; experience of preparing and delivering reports to Director level.
- Ability to use the Northgate housing system.
- Ability to utilise, interpret and report on monitoring tools to verify the accuracy compliance with legal and regulatory requirements.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more.
- Interest free loans - season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
Selection process
Step 1 If you are interested, please send your application now
Step 2 Successful candidates will be asked to complete an assessment
Step 3 Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
About the Company
Notting Hill Genesis is one of the largest housing associations in London and the South East, providing over 60,000 homes and employing around 1,500 staff. We provide homes across a range of tenures and are committed to delivering affordable housing to all.
For more information on what we do and what makes use different, please visit: NHG Careers
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://www.nhg.org.uk/careers/diversity-is-our-strength/
To find out more about Diversity and inclusion at NHG, please visit our website.
